Ichia Technologies Hiring! Full Time IT Engineer in Kedah - Ricebowl

We are looking for a proactive and technically competent IT Executive to support the company’s IT infrastructure, systems, hardware, software, and day-to-day IT operations. The successful candidate will provide technical support to employees, maintain IT systems, troubleshoot issues, and ensure the smooth and secure operation of the company’s IT environment.

• Provide first-level and second-level IT support to employees for hardware, software, network, and system-related issues.

• Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, and other IT equipment.

• Support and maintain LAN, Wi-Fi, network devices, and basic network infrastructure.

• Manage user accounts, access rights, passwords, and permissions.

• Perform IT equipment setup for new employees, including computers, email accounts, software, and system access.

• Monitor IT systems and perform routine maintenance to ensure system availability and performance.

• Troubleshoot Windows, Microsoft Office, email, network connectivity, and other common application issues.

• Maintain accurate records of IT assets, software licenses, equipment, and IT inventory.

• Assist with backup, data recovery, antivirus, endpoint security, and other IT security measures.

• Coordinate with external IT vendors and service providers when required.

• Assist in implementing and maintaining IT policies, procedures, and security controls.

• Support ERP, HR, production, warehouse, and other business systems where required.

• Provide IT support for production and manufacturing systems, including troubleshooting and system coordination.

• Assist with IT projects, system upgrades, implementation, and digitalization initiatives.

• Prepare IT-related reports and documentation for management.

• Ensure compliance with company IT policies, cybersecurity requirements, and data protection practices.

• Perform any other IT-related duties assigned by management.

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.

• 2–5 years of relevant IT experience, preferably in a manufacturing environment.

• Good knowledge of computer hardware, software, Windows operating systems, and networking.

• Experience in troubleshooting PCs, printers, network connectivity, and common software issues.

• Familiarity with Microsoft 365, Active Directory, LAN/WAN, Wi-Fi, and basic cybersecurity.

• Experience with ERP/MES systems or manufacturing IT systems will be an added advantage.

• Good communication and problem-solving skills.

• Able to work independently and as part of a team.

• Willing to provide IT support outside normal working hours when required.

• Fresh graduates with relevant qualifications and strong technical knowledge may also be considered.