Public Mutual Berhad Hiring! Full Time Assistant Manager, Premier Customer Service in Federal Territory - Ricebowl

Job Responsibilities:

• To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience.
• To ensure prompt resolution of escalated enquiries/ complaints.
• To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time.
• To analyse daily and monthly reports to improve the service standards.
• To liaise with relevant departments in the enhancement of systems.
• To coordinate seminars, projects, and members’ engagement activities, etc.To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience.
• To ensure prompt resolution of escalated enquiries/ complaints.
• To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time.
• To analyse daily and monthly reports to improve the service standards.
• To liaise with relevant departments in the enhancement of systems.

Job Requirements:

• Degree in any related fields.
• At least 6 - 8 years of working experience in customer service preferably in the financial services industry.
• Minimum 3 years of experience in managing a team.
• Possess good problem solving skills.
• Excellent communication and service-oriented.