- Singapore
TOPPAN Next Tech Hiring! Full Time Assistant Service Engineer in - Ricebowl
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Job Description
Responsibilities
Responsibilities
- Perform inspections, preventive maintenance, corrective maintenance, repairs/replacement and calibrations to the machines and hardware
- Monitor software and applications, manage updates/patches, and troubleshoot issues to ensure seamless performance
- Collect and analyse performance data from machines and systems to identify improvement areas conduct failure trend analysis
- Provide technical support to customers via Phone, Chat, Email and onsite support
- Monitor spare inventory, spare movement and place orders when necessary
- Support handling will be 7x24 and rotating shift is required
- Manage relationships with customers, contractors and suppliers
- Coordinate with other Technical Support team or members to escalate cases with unresolved issues to the respective product vendor
- Maintain maintenance logs and report daily, weekly and monthly activities
- Work closely with the Integration and Delivery Team to ensure the maintenance crew and himself are trained to work on the systems
- To demonstrate and show an intermediate understanding of how enterprise infrastructure and COTS monitoring tools work
- Maintain records and SOPs of maintenance activities, software issues and repairs
- Any other ad-hoc duties as required or assigned
- Degree/Diploma in Computer Science, Engineering or any related disciplines
- 2-4 years’ experience in hardware and system maintenance role
- Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical and enterprise systems setup
- Ability to keep track of and report on activity
- Experience in working maintenance operations
- Excellent communication and interpersonal skills
- Develop and maintain strong relationships with staff members and customers
- Competent in problem-solving, team building, planning and decision-making
- Familiar with Singapore Government project’s operational support will be an added advantage
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