PINNACLE CREDIT SERVICES PTE. LTD. Hiring! Full Time Operation Executive in Southeast (Singapore), Earn up to SGD 3,500 - Ricebowl

Company Overview

PINNACLE CREDIT SERVICES PTE. LTD. originated from a major credit bureau agency in Singapore and was reconstituted in 2008. We provide efficient, professional outsourced debt collection services, maximizing client recoveries while ensuring compliance and customer satisfaction.

Job Summary

Lead and manage collection operations and projects to optimize receivables recovery while ensuring compliance with service level agreements and company policies. Drive process improvements, oversee staff training and performance, and maintain strong client relationships to support business growth.

Responsibilities

• Lead collection management activities to achieve operational targets and maximize recoveries
• Manage and execute collection projects aligned with strategic objectives to enhance business outcomes
• Conduct performance reviews to ensure adherence to Service Level Agreements and operational standards
• Collaborate with management to plan and implement effective collection policies and strategies
• Oversee operational processes and monitor performance metrics to drive continuous improvements
• Identify and implement process enhancements to increase efficiency and effectiveness
• Manage staff training, deployment, and performance assessments to build a high-performing team
• Ensure full compliance with company policies and regulatory requirements in all collection operations
• Develop and maintain strong, professional client relationships to support service excellence
• Execute ad hoc duties and projects as assigned to meet evolving business needs

Required competencies and certifications

• Minimum 2 to 3 years of relevant experience in collection or related operations
• Strong verbal and written communication skills to engage stakeholders effectively
• Proficient presentation skills to convey information clearly and persuasively
• Meticulous interpersonal skills to foster teamwork and build client rapport
• Ability to perform under pressure and meet tight deadlines with minimal supervision

Preferred competencies and qualifications

• Degree or Diploma in any discipline or relevant experience

PINNACLE CREDIT SERVICES PTE. LTD.

Our business originated from a consumer collection operation previously owned and managed as a major credit bureau agency in Singapore - which was acquired by us and reconstituted as Pinnacle Credit Services Pte Ltd (PCS) in September 2008. Our principal business is in providing efficient, cost effective and professional outsourced debt collection services to our esteemed clients.

We are wholly committed to perform at the highest standard of professionalism, security and integrity to recover our client's debts and to improve their bottom-line and more importantly, meet their customer satisfaction requirements.

Pinnacle Credit Services Pte Ltd possesses strong and rich institutional knowledge and experience in collection services. We pride ourselves as a receivable management agency with both out/in sourced collection capabilities, operating a competitive compensation model to help our clients maximize their receivables while minimizing collection expenditures based on a "No collection, No commission" basis.

Among the list of our blue-chip clients are the top businesses in Singapore in the healthcare, financial services, telecommunication sectors, B2B and B2C companies.

With just under 16 years of operation, we have grown from a 10-man team to a company of over 70 staff and are in full compliance with the tough and rigorous regimentation of the regulators.