ORYX TALENT PTE. LTD. Hiring! Full Time Operations Manager (Dance Academy) in , Earn up to SGD 6,000 - Ricebowl

Our client is looking for a Operations Manager to join the team. The Operations Manager is a key leadership role at thier Dance Academy. This person ensures their studio runs smoothly every day, supports our teachers and coordinators, and delivers a warm, organised, and professional experience for parents and students. The ideal candidate is confident, structured, and enjoys leading people, managing systems, and creating a positive environment for families

About Our Client

The company main business is for performing arts education, committed to delivering exceptional artistic training in a supportive and inspiring environment.

Hiring

• Job Title : Operations Manager
• Location: Singapore
• Role Type: Full-time, onsite
• Reports to: General Manager

Working hours:

5-day work week (rotating schedule)

Business Operational Hours: 9:00am to 9:00pm

Shift Structure: 8‑hour shifts within that 12‑hour operating window

Must be willing to work on weekends, with up to 2 weekend days off per month .

Key Responsibilities

Studio Operations

• Oversee daily studio operations across class flow, teacher coordination, and studio readiness.

• Ensure all classes start and end on time, with smooth transitions between groups.

• Manage administrative processes including attendance, waitlists, enrolments, withdrawals, and fee-related queries.

• Maintain high standards of safety, cleanliness, and studio presentation.

• Monitor operational risks and propose improvements to workflows and SOPs.

• Ensure all studio equipment, props, and teaching materials are available and well-maintained.

Parent and Student Experience

• Lead parent communication with clarity, warmth, and professionalism, reflecting ATJ’s tone.

• Handle escalations with maturity, empathy, and strong problem-solving.

• Support parents with onboarding, class placement, schedule changes, and student progress queries.

• Build positive relationships with families, ensuring they feel welcomed and supported.

• Uphold ATJ’s values in every interaction, creating a safe and encouraging environment for students.

Team Leadership

• Guide Customer Support Team members and part-time staff, ensuring clear expectations and consistent follow-through.

• Provide structured instructions, operational notes, and daily task lists.

• Support teachers with class flow, student management, and operational needs.

• Foster teamwork and open communication across the studio.

• Uphold high standards of professionalism, punctuality, and accountability.
  

Cross-Studio Collaboration

• Work closely with other Studio/Operations Managers to ensure consistency across Forum, Katong, and Dunearn.

• Support shared initiatives such as recital operations, ticketing, holiday camp programs, and relevant competition logistics.

• Contribute operational insights to leadership discussions and planning.

• Participate in weekly operations check-ins and project updates.
  

Requirements

Essential

• Strong operations background in education, enrichment, hospitality, or retail service environments.

• Excellent communication skills with a warm, parent-friendly tone.

Confident decision-maker with strong ownership and follow-through. Highly organised, structured, and comfortable managing multiple priorities.

• Positive, proactive team player who contributes to a healthy studio culture.

• Comfortable working in a fast-paced environment with children and families.

• Experience using customer relationship management systems (CRM) for communication, scheduling, or customer follow-up.

• Ability to learn new digital tools quickly and maintain accurate records across systems. Advantageous

• Experience managing a centre, studio, or customer-facing team.

• Familiarity with scheduling systems, ticketing platforms, or CRM tools such as *************, iClassPro, or similar.

• Retail or Hospitality leadership experience (supervisor or manager level) with exposure to service recovery, customer flow management, and team coordination.

• Experience in dance, arts, or enrichment environments.

• Ability to analyse operational risks and propose improvements.

Why Join Them

• Be part of a supportive, energetic team that values collaboration and growth.

• Make a meaningful impact by helping families find the right classes for their children.

• Work in a creative, dynamic environment with strong operational and marketing support.

• Opportunities for professional development and cross-studio leadership.

• A warm, community-focused culture built on kindness, clarity, and excellence.

ORYX TALENT PTE LTD |Co Registration No: 202549948R | KAH Personnel License No: R26161400 | EA License No: 25C3248

About Us

Oryx Talent Pte Ltd is a Licensed Recruitment Agency registered with MOM (EA License No : 25C3248).

We are a dynamic employment agency focused on delivering targeted recruitment solutions within the construction, engineering, and retail sectors. As a newly established agency, we bring a fresh, responsive approach to talent acquisition, combining industry understanding with a strong commitment to service excellence.

We partner closely with clients to source skilled professionals and reliable manpower, while supporting candidates in securing roles that match their experience and career goals.

Our Mission

To provide efficient, reliable, and high-quality recruitment solutions that support business growth and workforce success.

Our Vision

To be a trusted recruitment partner in the construction, engineering, and retail industries, recognised for our professionalism, speed, and quality placements.