CHARLES & KEITH (SINGAPORE) PTE. LTD. Hiring! Full Time Associate Support Engineer in North-east Region (Singapore), Earn up to SGD 3,500 - Ricebowl

Job Responsibilities:

• Act as the first point of contact for IT Systems/Software/Support, and administer IT service requests
• Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in the Asia Pacific), via phone, email, remote, and face-to-face
• Provide technical support to End-User-Computing, server, network, and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Manage the installation and maintenance of hardware & software, including computers, laptops, printers, mobile devices, projectors, interactive screens, etc
• Deployment of Operating systems, software applications, and patches on End-User Computing
• Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary
• Recommend solutions and ensure that IT issues have been corrected, and maintain records of work performed
• Suggest improvements for procedures and controls to enhance performance and satisfaction
• Assist with any ad-hoc tasks as required by the IT team / Management

Requirements:

• Minimum Diploma in Computer Science, Information Technology, or a similar field
• Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and office 365 applications
• Able to communicate effectively in both oral and written aspects
• Able to apply critical thinking skills to resolve complex issues / technical challenges on the job
• Able to work independently and in a team
• Fresh graduates are welcome to apply

CHARLES & KEITH Group is a global fashion company that manages both fashion labels - CHARLES & KEITH and PEDRO. Founded by Charles and Keith Wong, the Group is headquartered in Singapore, with over 700 stores worldwide.

Through our modern and curated designs across footwear, bags and accessories categories, our mission is to empower people to express themselves freely through fashion. Driven by a culture of creativity and collaboration, we seek to continuously elevate our brands by setting new standards with innovative design and technology, refining customer experiences and contributing positively to the communities we serve.