ZEN'YU PACIFIC PTE. LTD. Hiring! Full Time Customer Service Assistant in Southeast (Singapore), Earn up to SGD 2,100 - Ricebowl

Company Overview

ZEN’YU is an authorized distributor of premium sports, medical, and lifestyle products from the US, UK, Europe, and Australasia. It sells through its ACTIV360 by ZEN’YU store, online at *************, and marketplaces like RedMart, LazMall, ShopeeMall, and NTUC FairPrice Online.

Job Summary

As a Customer Service Specialist, you will support ZEN’YU’s customer service, order processing, and ecommerce operations, coordinating customer enquiries and orders across retail, online, and business channels.

Responsibilities

• Coordinate with customers to manage and confirm orders accurately and efficiently
• Respond promptly to customer inquiries via email, live chat, video, phone, and social media to ensure timely resolution
• Escalate serious complaints or issues to appropriate teams to maintain customer satisfaction
• Manage invoicing, purchase orders, delivery orders, purchasing, and receiving to support smooth operations
• Process customer orders accurately and promptly to meet service standards
• Collaborate with ecommerce teams to support online order fulfillment and inventory coordination
• Provide proactive customer service support within the team to enhance overall service quality

Required competencies and certifications

• Diploma in any field
• Minimum 2 years of related customer service experience
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong customer service and communication skills demonstrated through effective customer interactions
• Ability to organize tasks, respond promptly, and work independently with minimal supervision

Preferred competencies and qualifications

• Experience in E-Commerce workload
• Competence in customer service
• Fluent in Spoken & written English and/or Mandarin

Other Information

Highlights

• Medical/dental benefits, birthday leave, and staff discount
• Opportunity to transition into an ecommerce role

Location 160 PAYA LEBAR ROAD #02-04, Orion@Paya Lebar S(409022)

ZEN’YU is an Authorized Distributor for a number of premium sports, medical and lifestyle products sourced from Germany, UK, Europe, Australia and New Zealand. ZEN’YU distribute its products through a network of medical & sports resellers.

It has its own online store (*************) and participate in marketplaces such as Redmart, LazMall, ShopeeMall, NTUC Online, Decathlon, Amazon.

OFFICE / Retail / Warehouse: 160 Paya Lebar Road #02-04, ORION@Payalebar (409022)