UPS SCS (SINGAPORE) PTE. LTD. Hiring! Full Time Air Freight Customer Service Officer in East Region (Singapore), Earn up to SGD 3,800 - Ricebowl

Job Responsibilities

• Support the supervisor in developing and enhancing airfreight forwarding products in collaboration with cross-functional teams such as Sales and Marketing.

• Assist in planning and coordinating daily shipment movements in line with operational requirements and customer needs.

• Negotiate with airline or vendor for charges incurred and follow margin guideline to propose sell rate.

• Verify accuracy of airline billing and ensure timely resolution of discrepancies.

• Serve as a subject matter expert in airfreight operations, providing advisory support and contributing to business tenders, including those related to customs and trade compliance.

• Implement corrective actions as directed by management in response to audit findings and operational gaps.

• Continuously review and improve work processes to ensure alignment with current operational requirements and evolving customer expectations

• Perform any other duties as assigned by the Management

Job Requirements

• Possess a Diploma or bachelor's degree of any discipline, preferably in Logistics & Supply Chain/Business Administration.

• Minimum of 3 to 5 years of experience in airfreight or related field.

• Strong knowledge of IATA regulations; Dangerous Goods (DG) certification or knowledge is an advantage.

• Familiarity with customs and trade control regulations; relevant certifications are a plus.

• Proven ability in airfreight planning and coordination, including direct engagement with airlines, terminals, and internal stakeholders.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different levels of the organization.

• Strong problem-solving, organizational, and stakeholder management skills.

• Willing to work a 5.5-day work week on office hours.

As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries. And that's exactly what a career at UPS is all about.

We're not just about logistics. We're more than 400,000 "can-do" people serving over 220 countries and territories who are ready to roll up our sleeves and help make the world work better for everyone. At the heart of all that we do, you'll find a true dedication to our people, our customers and the communities we serve.