Full Time Customer Service Executive (Automotive) Jobs, salary up to SGD 3,500 in TOS AUTO PTE. LTD. Woodlands - Ricebowl

Customer Service Executive (Automotive)

Job Summary

We are looking for a friendly, organised, and customer-oriented Customer Service Executive to join our automotive workshop. You will be the first point of contact for customers, handling enquiries, booking appointments, providing quotations, and ensuring a smooth customer experience from start to finish.

Responsibilities

• Respond promptly to customer enquiries via WhatsApp, phone calls, and walk-ins to provide accurate information and support
• Schedule servicing and repair appointments efficiently to optimize workshop workflow
• Prepare and send clear, detailed repair quotations to customers
• Follow up with customers on quotations, appointments, and repair progress to maintain engagement and satisfaction
• Update customers regularly on vehicle repair status to manage expectations
• Coordinate with technicians to ensure timely completion of repairs and smooth communication
• Explain repair recommendations and servicing packages professionally to help customers make informed decisions
• Prepare invoices accurately and process customer payments securely
• Maintain accurate customer records and job orders for effective tracking and reporting
• Handle warranty and insurance-related enquiries with attention to detail and compliance
• Manage customer feedback and resolve issues promptly to enhance customer satisfaction
• Deliver excellent customer service to build long-term customer relationships
• Assist with general administrative duties as assigned to support workshop operations

Required competencies and certifications

• Minimum GCE N/O Levels, Nitec or equivalent

Preferred competencies and qualifications

• Experience in the automotive industry is an advantage but not essential
• Proficient in using WhatsApp Business, Microsoft Office, and basic computer systems
• Strong communication and interpersonal skills to engage customers effectively
• Ability to multitask and manage time efficiently in a fast-paced environment
• Positive attitude with demonstrated customer service skills
• Ability to work independently and collaboratively within a team

Other Information

Working Hours

• Monday to Friday: 9.30am – 6.30pm
• Saturday: 9.30am – 4.30pm

What We Offer

• Competitive salary with performance incentives
• Career progression opportunities
• Training and development provided
• Friendly and supportive working environment
• Staff discounts on vehicle servicing and repairs