WRITERS STUDIO PTE. LTD. Hiring! Full Time Administrative Support Assistant (Full-time)) in , Earn up to SGD 2,800 - Ricebowl

Customer Service Administrator (Full-Time / Part-Time)

Company:

Writers Studio Pte. Ltd.

Location:

Singapore (Beauty World / Central areas)

Salary Range:

$1,800 – $2,400 per month

About Writers Studio

Writers Studio is an elite education group founded in 2012 that provides premium English language enrichment lessons, creative writing curriculum, and oracy training. We are a friendly, enterprising organisation with a strong influence in the private English education field. We foster a balanced, nurturing, patient, and supportive environment where our team can showcase versatility, initiative, and creativity.

Job Summary

As a Customer Service Administrator, you will represent the unique identity of Writers Studio. You will greet customers, manage front-desk reception activities, and deliver essential operational and lead coordination support to maintain a warm and sincere learning environment.

Key Responsibilities:

• Client Relations & Reception: Welcome families, manage parent inquiries, handle phone calls, and maintain the reception area, student activities, and library loan records.
• Lead & Enrolment Coordination: Record incoming student leads, update administrative tracking systems, and coordinate diagnostic tests and trial lessons.
• Financial Administration: Collaborate with the accounts department to track course enrolments, issue receipts, and send out payment reminders to clients.
• Operational Team Support: Work closely with the teaching and management teams to handle peripheral duties, distribute student incentives, and ensure daily centre operations run seamlessly.

Required Qualifications:

• Education: Minimum GCE O-Level, Higher NITEC, or Diploma qualifications.
• Mindset: Open-minded, customer-service oriented, responsible, quick-thinking, and passionate about an education environment.
• Communication: Good in spoken and written English to confidently liaise with parents.
• Traits: Accountable, matured in thinking, organised, meticulous, and capable of working amicably in a collaborative team.
• Availability: Flexible schedule required to fulfil core centre operation shifts, including weekends.

Preferred Qualifications:

Prior hands-on experience in customer service, retail front-desk operations, or the local tuition/enrichment industry is a plus.

Work Schedule:

Full-Time

Shifts & Days
Work Week: 5 days per week, which includes 1 weekend shift (Saturdays and/or Sundays).

Weekday Hours:
12:15 pm – 9:15 pm

Weekend Hours:
830 am - 530 pm

Location:
Bukit Timah (with occasional shifts in Kovan)

Benefits and Bonus are included in the pay package.
Minimum of 1 year contract from the month of commencement

Headquartered in Singapore, Writers Studio was established in 2012 with the purpose of enriching the learning of English through a holistic and avant garde centre.

We’re deeply invested in understanding our clients' educational needs in order to create effective solutions that are uniquely tailored to our clients’ educational priorities and academic objectives. We provide quality English language lessons and educational advice to our local and foreign clients. Our services range from drama camps to online courses to gifted programmes and International Baccalaureate lessons.

Passionate about creating value, we continually strive to improve our education pedagogies, content and curriculum, as well as our teaching environment by progressively improving the skill set of our administrative and academic staff. We are also progressive in adopting good practices within the industry.

Our Values

We believe in students first.
We work with exceptional teachers, and we take a highly proactive approach in understanding their vocational aspirations. We believe in bringing on board staff and teachers with positive personality traits and strong competencies that enable us to deliver the best service to our students and their parents. We aim to thrive in the education industry by having a strong client relationship. We advocate that happy staff leads to happy students.

We work with integrity and trust.
We strive to build lasting relationships with our staff, teachers and clients, and are highly committed to their business priorities. We partner with our stakeholders to provide trusted and reliable feedback and advice that yields positive results for our clients, thereby increasing customer satisfaction.

We value commitment, teamwork and positive attitude.
We deeply understand the importance of having different ideas and unique perspectives contribute to shared knowledge. Even more so, we encourage teamwork and value commitment and positive attitude in our teams as we believe that a collaboration approach works best to bring the company forward.

A trusted partner in your career transition.

If you’re seeking a change in environment, or looking to develop your career or hone your skills in an area of interest, we’re here to create a warm and nurturing environment that will allow you to exhibit your best while being appreciated for your efforts.

Writers Studio Pte Ltd is a dedicated English enrichment school registered in Singapore with a licence from the Ministry of Education.

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