OPUS IT SERVICES PTE LTD Hiring! Full Time Service Desk Agent in , Earn up to SGD 2,800 - Ricebowl

Location: SUTD (Upper Changi Road)
Employment Type: 2-Year Contract
Salary: $2,600 – $2,800
Minimum Qualification: Local Polytechnic Diploma or Higher Nitec / relevant IT certification

Working Hours

The role operates on a staggered shift schedule, with rotation between the following shifts:

• Shift 1: 8:00 AM – 5:00 PM, with alternate Saturdays from 8:30 AM – 1:00 PM (at least twice a month)
• Shift 2: 8:00 AM – 6:00 PM (No Saturday)
• Shift 3: 12:00 PM – 10:00 PM (approximately twice a month)

All shifts will be assigned on a rotational basis.

Key Responsibilities

• Provide 1st Level IT Technical Support to users via phone, email, remote assistance tools and on-site support.
• Troubleshoot and resolve technical issues, incidents and service requests in a professional and timely manner.
• Escalate issues to the relevant support teams when required, and follow up to ensure timely resolution.
• Track incidents, service requests and problems through to completion.
• Provide on-site IT support when required after completing the relevant Helpdesk training.
• Perform other administrative and IT support duties as assigned.

Requirements

• At least 1 year of experience in a Service Desk, Helpdesk or On-site IT Support environment.
• Willing to work on staggered shifts and Saturdays as required.
• Relevant technical knowledge and hands-on experience with Windows 11 and macOS.
• Good written and verbal communication skills in English.
• Good telephone and customer handling skills.
• Strong problem-solving and interpersonal skills.
• Able to remain calm, professional and composed when handling challenging or urgent situations.
• Demonstrates initiative, tactfulness and a positive attitude towards customer service.
• Able to work effectively with others and contribute positively in a team environment.
• Able to communicate clearly and explain technical issues in a simple and understandable manner.

Pay: $2,600.00 - $2,800.00 per month

Work Location: In person