INSURGENCE HQ PTE. LTD. Hiring! Full Time Group Operations Manager in Southeast (Singapore), Earn up to SGD 6,500 - Ricebowl

Chimichanga & Chimis | Singapore

Join one of Singapore’s fastest-growing casual dining groups and play a key leadership role in driving operational excellence across our portfolio of restaurants. Reporting directly to the Chief Executive Officer, the Group Operations Manager will oversee the day-to-day operations of all outlets, ensuring exceptional guest experiences, strong financial performance, and consistent execution of company standards.

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Operational Excellence

• Oversee the daily operations across all Chimichanga Group outlets, ensuring consistency in service, food quality, cleanliness, and brand standards.

• Drive operational excellence by implementing and continuously improving SOPs, systems, and workflows.

• Conduct regular operational audits and restaurant walkthroughs to identify opportunities for improvement.

• Ensure opening, operating, and closing procedures are executed consistently across all outlets.

• Coordinate closely with Kitchen, Bar and Front-of-House teams to ensure smooth daily operations.

• Monitor labour productivity, roster efficiency and manpower deployment to maximise operational performance.

• Work directly with Outlet Managers to achieve operational and financial objectives.

• Lead new outlet openings, operational rollouts and special projects assigned by the CEO.

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Guest Experience

• Champion exceptional hospitality standards across every outlet.

• Ensure every guest enjoys a memorable dining experience from arrival to departure.

• Develop action plans to improve guest satisfaction based on customer feedback and online reviews.

• Resolve complex guest recovery situations professionally and promptly.

• Build relationships with regular guests and corporate partners to drive loyalty and repeat business.

• Continuously identify opportunities to improve the overall guest journey.

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Leadership & People Development

• Lead, coach and develop Outlet Managers and their management teams.

• Conduct regular performance reviews and provide structured coaching and feedback.

• Identify high-potential employees and support succession planning.

• Foster a culture of accountability, teamwork and continuous improvement.

• Ensure all outlets maintain high standards of employee engagement and service excellence.

• Support recruitment, onboarding and training initiatives across the group.

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Financial & Commercial Performance

• Drive outlet profitability through effective cost control and revenue optimisation.

• Analyse sales trends and identify opportunities to increase average spend and guest frequency.

• Monitor labour costs, food cost and beverage cost against budget.

• Review outlet P&Ls and work with managers to implement corrective action plans where required.

• Develop and execute sales-driving initiatives, promotions and local store marketing campaigns.

• Monitor key business metrics including sales, productivity, guest satisfaction and operational KPIs.

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Inventory & Asset Management

• Ensure accurate stock control procedures across all outlets.

• Monitor inventory levels, stock variances, wastage and purchasing practices.

• Conduct regular stock audits and investigate discrepancies.

• Ensure company assets and operational equipment are properly maintained.

• Coordinate preventive maintenance programmes with contractors and suppliers where required.

• Oversee new equipment procurement and replacement planning.

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Compliance, Safety & Risk Management

• Ensure full compliance with Singapore food safety regulations and company policies.

• Maintain compliance with liquor licensing, workplace safety and employment regulations.

• Conduct regular operational, hygiene and safety audits.

• Ensure all outlets consistently achieve high food hygiene standards.

• Investigate operational incidents and implement preventive measures.

• Ensure all employees receive the required operational and safety training.

• Maintain audit readiness across all outlets.

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Business Development & Projects

• Support the CEO in evaluating new business opportunities and expansion projects.

• Assist with new restaurant openings, relocations and renovations.

• Identify operational innovations that improve efficiency and guest experience.

• Support implementation of new technology, POS enhancements and operational systems.

• Collaborate with Marketing on campaigns, partnerships and promotional initiatives to drive revenue.

Job Requirements

Education

• Diploma or Degree in Hospitality Management, Business Management or a related discipline is preferred.

Experience

• Minimum 5 years of multi-unit restaurant management experience.

• Proven experience managing multiple high-volume restaurant operations simultaneously.

• Strong commercial understanding with the ability to analyse financial reports and drive profitability.

• Excellent leadership, coaching and team development skills.

• Strong understanding of food & beverage operations, labour management and inventory control.

• Experience in opening new restaurants or leading operational projects is an advantage.

• Excellent communication, problem-solving and interpersonal skills.

• Ability to thrive in a fast-paced, hands-on environment.

• Flexible to work weekends, public holidays and across multiple locations when required.

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Key Success Measures (KPIs)

• Achievement of sales and profit targets

• Labour cost management

• Food & beverage cost control

• Guest satisfaction scores

• Operational audit compliance

• Staff retention and development

• Hygiene and food safety compliance

• Successful execution of promotions, new initiatives and outlet openings

INSURGENCE HQ PTE. LTD.