全职 Support Engineer 工作, 薪水 up to SGD 4,200, V-ELEGANT PTE. LTD. 公司招聘中 - Ricebowl

Designation : Support Engineer

Location : Jurong Island

Experience : 2 Years

Responsibilities :

• Deliver first-level IT support for desktops, laptops, printers, IP phones, AV equipment, and peripherals to resolve user issues promptly

• Troubleshoot hardware, software, operating system, and Microsoft 365 issues to maintain system functionality

• Administer Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online to support collaboration and communication.

• Perform IT asset tagging, inventory management, and asset lifecycle tracking to ensure accurate asset records

• Support joiner, mover, and leaver processes to facilitate smooth IT transitions for employees

• Assist with Windows updates, software deployment, endpoint hardening, and image management to maintain system security and performance

• Conduct first-level troubleshooting of servers, networks, firewalls, and wireless devices under Level 2 engineer guidance to support infrastructure stability

• Coordinate with third-party vendors for warranty, repairs, and technical support to resolve hardware and software issues efficiently

• Maintain IT documentation, SOPs, user guides, and operational records to support knowledge sharing and compliance

• Support cybersecurity initiatives such as MFA, antivirus, phishing awareness, endpoint protection, and security monitoring to safeguard IT assets

• Prepare monthly operational and incident reports to track IT support activities and issues

• Escalate unresolved incidents to Level 2 support and monitor progress until resolution to ensure timely problem-solving

• Comply with company IT security policies, confidentiality requirements, and cybersecurity standards to protect organisational data

Required competencies and certifications:

• Diploma or Degree in Information Technology or Computer Science

• Minimum 2 years of experience in IT Helpdesk, End User Computing, or Desktop Support

• Proficient knowledge of Microsoft Windows, Microsoft 365, Active Directory, and SharePoint

• Experience supporting desktops, laptops, printers, and mobile devices

• Basic understanding of networking, servers, and cybersecurity concepts

• Experience with IT asset management and documentation

• Strong troubleshooting, analytical, and communication skills

• Ability to work independently and manage multiple support requests

V-Elegant is a professional services and workforce solutions company providing specialised manpower, engineering, project management, consultancy, and operational support services to both government agencies and private-sector organisations in Singapore.

We support our clients by providing qualified and experienced professionals who can be deployed based on specific project, technical, operational, and contractual requirements. Our solutions are designed to complement clients' existing teams, strengthen project delivery capabilities, and provide flexible professional resources for both short-term and long-term engagements.

Our key service capabilities include:

• Professional Manpower Outsourcing – Deployment of qualified professionals, technical personnel, executives, coordinators, and project-based resources.
• Project Management Support – Project managers, project engineers, coordinators, planners, document controllers, and other project support personnel.
• Engineering & Technical Support – Engineering professionals, BIM/Revit personnel, drafters, technical executives, technicians, and other specialised resources.
• Consultancy & Professional Services – Professional expertise and advisory support tailored to individual project and organisational requirements.
• Site Supervision & Project Oversight – Deployment of experienced personnel to support site supervision, coordination, inspections, quality monitoring, progress tracking, and project compliance.
• BIM, Drafting & Design Support – BIM modelling, Revit, AutoCAD, technical drafting, design coordination, clash coordination, and preparation of project drawings and documentation.
• Workplace Safety & Compliance Support – Provision of competent personnel to assist clients with workplace safety, compliance, inspection, risk management, and project requirements.
• Administrative & Operational Support – Project administration, documentation, reporting, scheduling, coordination, data management, and other supporting functions.

V-Elegant is committed to providing reliable, responsive, and scalable professional support solutions that enable our clients to access the right expertise and manpower according to their project requirements.

Through a flexible deployment approach, we aim to support projects across various industries and sectors, from individual specialist placements to dedicated project teams, helping our clients achieve their operational and project objectives efficiently.