KANDENKO CO LTD Hiring! Full Time IT Support in Central Region (Singapore), Earn up to SGD 4,500 - Ricebowl

Responsibilities

1. Technical Support & Troubleshooting

• Provide first-level support for hardware, software, email, and network-related issues.
• Diagnose and resolve desktop, laptop, printer, and peripheral problems.
• Install and configure computers, operating systems, and office applications.
• Support remote users and project sites when required.

2. Software Installation & Maintenance

• Install, configure, and update software applications.
• Ensure software licensing compliance.
• Perform regular maintenance and updates for IT equipment.
• Assist with operating system upgrades and patches.

3. Network & System Support

• Monitor LAN and internet connectivity.
• Troubleshoot network issues to minimize downtime.
• Assist in maintaining servers, Wi-Fi, and network equipment.
• Support implementation of cybersecurity measures.

4. IT Asset & Vendor Management

• Coordinate procurement of IT equipment and software.
• Maintain inventory records of IT assets.
• Liaise with vendors for repairs, maintenance, and warranty claims.
• Coordinate disposal of obsolete IT equipment through approved e-waste vendors.

5. User Support & Training

• Provide IT guidance and user support to employees.
• Create user guides and simple documentation.
• Conduct basic user training on company IT systems and applications.

6. Documentation

• Record support tickets and resolutions.
• Maintain IT documentation and asset records.
• Assist in preparing IT reports as required.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in an IT support role, preferably in a construction or related industry.
• Basic knowledge of networking (LAN/WAN) and troubleshooting.
• Familiarity with hardware setup, software installation, and system maintenance.
• Familiarity with e-waste management practices is an advantage.