BROTZEIT PTE. LTD. Hiring! Full Time Service Captain | Supervisor in , Earn up to SGD 3,250 - Ricebowl

This role is a rank-and-file position, providing excellent Customer Service standards to guests at Brotzeit Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Main Duties and Responsibilities

• Welcome guests in a warm and friendly manner.
• To provide excellent customer satisfaction through exceeding expectations of guests.
• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
• Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
• Perform day to day pre-opening and closing activities as per SOPs.
• To adhere to service SOPs.
• Ensure that food hygiene and safety standards are maintained and complied.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Execute any other duties as assigned.

Job Requirements

• At least 1 year of experience working in customer service
• Possess good command of English
• Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields
• Friendly, cheerful and able to work under pressure and in a high-volume environment
• Great team player and customer service oriented
• Possess strong initiative and integrity

Benefits

• AWS & sign-up bonus of $700
• 5-day work week, 44 hours
• Staff discount of 25% and staff meal provision
• Outpatient medical consultation benefit
• Clear and rapid career progression
• Supportive leaders, managers and great colleagues
• Birthday gift
• Sponsored BFHC (Basic food hygiene certificate)
• Work-life balance (Flexi-22 hours scheme available)

We regret that only shortlisted candidates will be notified.

Brotzeit is a home-grown brand conceived in 2006 to introduce authentic German cuisine accompanied by world famous quality German beer in a contemporary setting. Brotzeit is focused on achieving sustainable business growth and regional expansion by working in partnership with strategic area developers.

At Brotzeit we believe in creating a warm, friendly and welcoming environment. Our passion as professionals drives us to provide high quality and innovative food and beverage offerings inspired by our German roots.

Dining at Brotzeit should be a gemütliche experience, one which is unique, credible and memorable. Moreover, the Brotzeit experience should be a comfortable, social and happy one!

Our Markets:

Brotzeit is one of the world’s leading franchised German concept casual dining restaurant, currently operating 19 outlets in seven countries. Besides our five corporate outlets in Singapore, we have successfully established a regional footprint in Asia, having opened 7 overseas franchise outlets since 2010 – Philippines (3 outlets), Hong Kong (2 outlets), China (1 outlet) and Australia (1 outlet).

In November 2012, Brotzeit was awarded the Singapore ‘Franchisor of the Year’ by the Franchising and Licensing Association (FLA) of Singapore. This award recognizes and rewards the most thriving franchise business in Singapore. It acknowledges the winner for establishing its franchise business as the best in Singapore.

In January 2015, Brotzeit was awarded the Singapore SME 1000 for Turnover Growth Excellence in the Hospitality/ Food & Beverage sector. This is an award conferred to SMEs which have attained the highest achievements in the quantitative management of their companies.