DEER LEASING Hiring! Full Time Customer service officer in Central Region (Singapore), Earn up to SGD 6,100 - Ricebowl

customer service job description

outlines the duties required to support clients, answer questions, and solve problems

. Key tasks include responding to inquiries, processing orders, and resolving complaints.

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Job Summary

A customer service representative acts as the main link between a company and its buyers. This role ensures that clients get fast and accurate help through phone calls, emails, or live chats.

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Main Duties

• Answering questions : Help users learn about company goods and services.
• Solving problems : Fix complaints, billing errors, or shipping delays.
• Recording data : Write down all customer talks and updates in the computer system.
• Processing requests : Handle product returns, exchanges, or new orders. [1, 2, 3, 4, 5]

Key Skills and Needs

• Education : A high school diploma or basic secondary education.
• Communication : Clear speaking and active listening skills.
• Computer use : Ability to use office software and customer database tools.
• Patience