COMFORT TRANSPORTATION PTE LTD Hiring! Full Time Drivers' Relations Officer in North-east Region (Singapore), Earn up to SGD 3,300 - Ricebowl

Job Responsibilities:

• Serve as the primary point of contact for drivers through various channels, including hotline, walk-ins, email, and digital platforms.
• Provide accurate and timely advice to drivers on operational procedures, company policies, schemes, incentives, licensing matters, and general enquiries.
• Manage and resolve driver feedback, complaints, service requests, and operational concerns, ensuring timely follow-up and closure.
• Build positive relationships with drivers through regular engagement and maintain a high standard of customer service.
• Coordinate with internal departments and external stakeholders to facilitate the resolution of driver related matters.
• Monitor outstanding cases and proactively follow up to ensure timely resolution and communication to drivers.
• Generate reports, statistics, and management updates relating to driver feedback, enquiries, engagement activities, and operational trends.
• Provide guidance and on-the-job coaching to junior officers when required.
• Support departmental projects, policy implementation, and operational initiatives assigned by Management.
• Undertake any other duties and responsibilities assigned by the Department Supervisor or Management

Job Requirements

• Minimum GCE 'O' Level, NITEC, Higher NITEC or Diploma preferred.
• At least 2 years of working experience in service-related industries, preferably in frontline, customer service, or client-facing roles.
• Proficient in Microsoft Word and Microsoft Excel; familiarity with administrative systems is an advantage.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to handle difficult situations professionally while maintaining positive relationships.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Service-oriented, proactive, and able to work effectively as part of a team.
• Experience in transport, taxi, private hire, or driver engagement environments will be an advantage.

Zig by ComfortDelGro is Singapore’s trusted mobility brand helping people, drivers, and businesses move freely, fairly, and reliably.

Zig stands for freedom. The freedom to choose what works for you, rather than following the default. More than just a ride, Zig is our commitment to helping people live the life they want, by making movement simpler, more dependable, and more thoughtful. We are here when people count on us, treating everyone right and bringing positive energy to everyday journeys. Because when movement works the way it should, people are free to focus on what matters most.Life moves better with choice.

Time to Zig.