GRAVITAS RECRUITMENT GROUP (SG) PTE. LTD. Hiring! Full Time Operations Relationship Manager (Contract) in , Earn up to SGD 1 - Ricebowl

The Operations Relationship Manager (Contract) is responsible for managing day-to-day operational tasks raised by FA partners. The role focuses on clear, effective communication and timely resolution through phone, email, and in-person engagement.

Duties & Responsibilities

• Manage and address operational requests and feedback in a timely manner, coordinating with the appropriate internal stakeholders to ensure swift resolution.
• Lead end-to-end case management for FA partners, maintaining accurate records, providing timely status updates, and ensuring requests are resolved effectively.
• Work directly with FA partners to confirm requirements, respond to queries and concerns, and progress cases through to closure.
• Develop and maintain strong working relationships with FA partners to improve collaboration and enhance the overall distributor experience.
• Deliver regular operational updates and training to FA partners to promote clarity, consistency, and effective ways of working.
• Contribute to operational initiatives and provide additional support as required to meet business priorities.

Skills & Qualifications

• University degree or equivalent.
• Minimum of five years’ experience in a customer service role, preferably within the life insurance sector.
• Exposure to New Business, Policy Servicing, and Claims activities within the life insurance would be a strong advantage.
• Excellent interpersonal and communication skills, with proven ability in stakeholder management across teams and levels.
Self-motivated and resourceful, with the capability to work independently and take ownership of outcomes

If you fit the requirements and it is the right role for you, apply now or send me your CV at *************

Only one slot remaining - Once the right person is shortlisted, the position will be closed.

GRAVITAS RECRUITMENT GROUP (SG) PTE. LTD.

Gravitas is an International recruitment company focusing on Financial services and Technology niches with offices in the Hong Kong, Singapore, London, Leeds, Manchester and Shenzhen.

Regarded as one of the fastest growing global recruitment brands we have grown internationally from our inception in 2010 to over 200 employees.