TOPPAN NEXT TECH PTE. LTD. Hiring! Full Time Assistant Service Engineer in , Earn up to SGD 4,200 - Ricebowl

Responsibilities

• Perform inspections, preventive maintenance, corrective maintenance, repairs/replacement and calibrations to the machines and hardware
• Monitor software and applications, manage updates/patches, and troubleshoot issues to ensure seamless performance
• Collect and analyse performance data from machines and systems to identify improvement areas conduct failure trend analysis
• Provide technical support to customers via Phone, Chat, Email and onsite support
• Monitor spare inventory, spare movement and place orders when necessary
• Support handling will be 7x24 and rotating shift is required
• Manage relationships with customers, contractors and suppliers
• Coordinate with other Technical Support team or members to escalate cases with unresolved issues to the respective product vendor
• Maintain maintenance logs and report daily, weekly and monthly activities
• Work closely with the Integration and Delivery Team to ensure the maintenance crew and himself are trained to work on the systems
• To demonstrate and show an intermediate understanding of how enterprise infrastructure and COTS monitoring tools work
• Maintain records and SOPs of maintenance activities, software issues and repairs
• Any other ad-hoc duties as required or assigned

Requirements

• Degree/Diploma in Computer Science, Engineering or any related disciplines
• 2-4 years’ experience in hardware and system maintenance role
• Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical and enterprise systems setup
• Ability to keep track of and report on activity
• Experience in working maintenance operations
• Excellent communication and interpersonal skills
• Develop and maintain strong relationships with staff members and customers
• Competent in problem-solving, team building, planning and decision-making
• Familiar with Singapore Government project’s operational support will be an added advantage

In a world of increasing connectivity and digital interactions, safeguarding identity and payment credentials has become that much more challenging. This is especially relevant in Asia with unique virtual and physical cultural interactions. Based in Singapore with a strong regional focus in Asia, TOPPAN NEXT TECH brings together three of our innovative business units to deliver end-to-end digital & print for enterprise security & identity needs.

For over 30 years, we’ve partnered with clients facing ongoing security risks to safeguard their operations and reputation in cost-effective ways to process and manage business documents. We’re trusted by governments and financial institutions to produce advanced secure documents for them.

Our security print services include passports, visa labels, certificates, confidential documents, cheques, vouchers, custom & excise stamps, tax revenue stamps, savings books, lottery tickets and machine-readable betting slips. We also offer design and consultancy services (including counterfeit analysis) with constant research into the latest tracking and tracing technologies.

Our publication services include, design, pre-press, high-quality printing, binding, packaging, shipping, logistical support and final distribution.

Our digital print services include data printing, mailing and fulfilment, electronic archiving, image management solutions, database design and management, and data capture and processing.