全职 Customer Service Assistant Jobs, salary up to SGD 2,800 in CASIO SOUTH EAST ASIA PTE. LTD. Downtown Core - Ricebowl

Job Responsibilities:

• Attend to walk-in customers professionally and provide excellent customer service at the service center.
• Receive watches and other products for servicing, accurately record customer and product details, and create service orders in the system.
• Respond promptly and professionally to customer enquiries, providing accurate information on products and services.
• Resolve customer concerns and complaints effectively, ensuring a positive customer experience.
• Handle inbound and outbound customer communications via CRM, phone, email, and WhatsApp within established service standards.
• Process service invoices accurately and in a timely manner.
• Provide administrative and operational support toother divisions within the business group as required.
• Work closely with team members and stakeholders to ensure smooth service operations and customer satisfaction.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level with at least 3 years of relevant customer service experience, preferably in a service center environment.
• Strong attention to detail and ability to perform administrative tasks accurately.
• Able to remain calm, professional, and solution-oriented when handling challenging customer situations.
• Good interpersonal and communication skills.
• Customer-focused with a positive service mindset.
• A dependable team player with a proactive attitude.
• Proficient in basic Microsoft Office applications or any form other CRM systems.

CASIO SINGAPORE PTE LTD

Casio got its start with the development of a compact, high-speed calculator. With the developments in calculator functions and ease of use, people now leave the calculations that they used to have to do in their heads to calculators, and this has given them more time to spend on thinking up ideas. As a result, numerous innovations have come about, which has led to social progress.

In addition to the numbers handled by calculators, people must engage with time, music, images and so on in everyday life. One thing that people all around the world have in common is the daily use of this kind of information. Our role in society is to keep developing products and services that make these kinds of universal information easier to access and use, thus supporting the intellectual activities of as many people as possible.

In addition, we have developed diverse businesses to support people’s intellectual creativity in all areas from private life through school and business, including digital cameras that allow the emotion of the moment to be captured without requiring any special skills and electronic dictionaries that bring together a mass of high-quality content, facilitating easy access to a wide range of knowledge.