- North Bridge Road Downtown Core Central Region (Singapore) Singapore

Working Location
Job Description
Responsibilities
Troubleshoot customer application issues and prepare clear, structured technical escalation reports for HQ support teams.
Support acceptance testing for newly delivered systems to ensure readiness for customer use.
Deliver customer training on system usage, application workflows, and new software functionalities.
Demonstrate and support software rollouts, explaining application impact and new features to customers.
Lead or support regular technical discussions with customers and internal stakeholders to track issues, progress, and next steps.
Prepare and present technical materials to support customer engagement and sales activities.
Track customer action items and open technical issues through to closure.
Gather market and competitor feedback from customer interactions and share insights with HQ.
Support customer adoption, use case development, and expansion of application coverage.
Collaborate with HQ application, software, algorithm, and service teams to resolve technical issues and improve system performance.
Provide after-office-hours or weekend standby support when required by customer production needs.
Requirements:
Degree in Engineering, Physics, Optics, or a related technical discipline.
At least 3 years of experience in semiconductor, application engineering, process engineering, lithography, inspection, or technical customer support.
Comfortable working independently and supporting customers on-site.
Willing to travel regionally and attend overseas training when required.
Open to after-hours or weekend standby support when needed.
Jessie Alayna Tan (R22109280)
EA License: 22S1193
In today's rapidly changing business environment, organisations need internal core capabilities that can adapt to complex and ambiguous external conditions. RevUp Consulting is founded upon the conviction that the right talents are pivotal to these capabilities.
Our founders have a combined century of experience in the industry and are dedicated to finding, attracting, and nurturing the right people for your organisation. Our teams share this commitment that the right people can Rev Up your business engines. With a vast network of C-suite personnel and mid/senior-level executives across the industries and functions we specialise in, we can partner with you to provide bespoke talent solutions to improve your internal processes, transform your operating model, strengthen governance frameworks, build/transform technology platforms, or drive top-line growth.
At RevUp Consulting, we take a personalised and consultative approach to your talent strategy. We listen carefully to your strategic objectives, organizational culture, and workforce requirements, enabling us to develop highly customised talent mapping, search and attraction, selection, and talent engagement offerings that specifically align with your goals.
As a result, we go far beyond simply providing resumes.
We even go beyond the outcomes usually pursued by a contingency search service – placement numbers – to achieve an outstanding talent retention rate such that they make a real difference to you. Whether you are a start-up, a multinational seeking to establish your presence in new territory, or a company undergoing transformation, we have the expertise to help you succeed in the specialist domains of:
1. Financial Services
2. Medical and Consumer
3. Corporate functions (HR, Finance & Accounting & Legal)
In an uncertain world, we strive to provide certainty in perhaps the most vital element of your business: the quality of the professionals who power it.
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