DEFENCE COLLECTIVE SINGAPORE LTD. Hiring! Full Time Executive, Technical Support - Customer Service (Air Force Museum) in North-east Region (Singapore), Earn up to SGD 3,800 - Ricebowl

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Job Summary

The Technical Support & Customer Service Executive is responsible for ensuring the smooth operation of the museum's technical systems while delivering excellent visitor service. The role supports the maintenance of exhibitions, audio-visual equipment, interactive displays, facilities, and daily museum operations to provide a safe and engaging visitor experience.

Key Responsibilities

Technical Support

• Perform daily inspections of museum galleries, exhibition equipment, interactive displays, and facilities.
• Operate and troubleshoot audio-visual systems, projectors, digital signage, touchscreens, lighting, and multimedia equipment.
• Coordinate with contractors and vendors for preventive maintenance and repair works.
• Monitor and report equipment faults, maintenance issues, and follow up until resolution.
• Support the setup and dismantling of exhibitions, events, and museum programmes.
• Maintain maintenance records, service reports, and asset inventories.
• Ensure all technical equipment are functioning before the museum opens each day.
• Assist in implementing safety procedures and ensure compliance with workplace safety standards.

Customer Service

• Welcome and assist visitors with enquiries, directions, and museum information.
• Support ticketing operations and visitor admissions when required.
• Handle visitor feedback, complaints, and service recovery professionally.
• Ensure galleries and public areas remain clean, safe, and visitors ready.
• Support guided tours, educational programmes, and public engagement activities when required.
• Assist during museum events, exhibitions, and outreach programmes.
• Respond appropriately to emergencies and incidents according to museum procedures.

Operations Support

• Assist with the daily opening and closing of museum facilities.
• Coordinate with internal departments and external service providers to support operational requirements.
• Monitor facility conditions and report defects promptly.
• Support inventory management for operational and technical equipment.
• Undertake any other duties assigned by the Reporting Officer.

Job Requirements

• Diploma or Degree in Engineering, Electronics, Information Technology, Facilities Management, Hospitality, Tourism, or a related discipline.
• 1–3 years of experience in technical support, facilities management, customer service, museum operations, or a related field.
• Knowledge of audio-visual systems, multimedia equipment, and basic troubleshooting is an advantage.
• Strong interpersonal and communication skills.
• Customer-focused with excellent problem-solving abilities.
• Able to work independently as well as in a team.
• Willing to work on weekends, public holidays, and on a rotating shift schedule when required.
• Proficient in Microsoft Office applications.
Physically able to support exhibition setup and operational activities.
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Preferred Skills

• Experience supporting museums, galleries, attractions, or event venues.
• Basic understanding of building facilities management and preventive maintenance.
• First Aid certification is an advantage.
• Good organizational and time management skills.
• Ability to remain calm and professional under pressure.

Defence Collective Singapore is a defence-inspired museum collective, which pays homage to Singapore’s resolve and determination, and its journey which has brought the nation to where it is today. Through its immersive galleries and fun, engaging experiences, the Defence Collective Singapore aims to share the Singapore Defence Story through its unique lens with all visitors.