Floristika.com.my Hiring! Full Time Customer Service Executive in Federal Territory - Ricebowl

RESPONSIBILITIES:

• Attend to customer inquiries and feedback via walk-ins, phone, email, WhatsApp, social media, and online platforms in a professional manner.
• Provide accurate information on products, promotions, pricing, delivery, and company policies.
• Process customer orders from walk-in and online channels, including order entry, quotations, invoicing, and payment follow-ups.
• Coordinate with warehouse, delivery, and internal teams to ensure timely and smooth order fulfilment.
• Update customers on order and delivery status and resolve basic issues; escalate complex cases when needed.
• Handle after-sales matters such as exchanges, refunds, and returns according to company policy.
• Monitor and respond to inquiries and reviews on e-commerce platforms (e.g. Tik Tok ,Shopee, Lazada, website).
• Maintain proper records of customer interactions and feedback.
• Support sales promotions, campaigns, and team targets.

REQUIREMENTS:

• Possess at least a Diploma, Bachelor’s Degree, or equivalent in any field.
• Minimum 2 years of working experience, preferably in Customer Service, Retail, Sales, or Online Order Fulfillment.
• Strong command of English and Mandarin, both written and spoken.
• Genuinely passionate about flowers, plants, and customer interaction.
• Pleasant personality with excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Computer literate and comfortable using online tools, email, and basic e-commerce platforms.
• Able to work independently with minimum supervision and as part of a team.
• Willing to work on a rotating shift schedule, including weekends and public holidays.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave

Application Question(s):

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have in the retail industry ?

Experience:

• Retail, CS, or Online Order Fulfillment.: 2 years (Required)

Language:

• Mandarin (Preferred)

Work Location: In person