全职 Outbound Sales Specialist 工作, 薪水 up to MYR 2,200, Brandt International Federal Territory 公司招聘中 - Ricebowl

Brandt International Sdn. Bhd. | Sales Operations

About Brandt International

Brandt International Sdn. Bhd. is a Business Process Outsourcing (BPO) and managed services provider delivering customer experience, sales and business support solutions across multiple industries.

As part of Brandt International's Operations Team, you will be directly employed and supported by Brandt while contributing to the delivery of outsourced business services through our established operational processes, systems and performance framework.

About the Role

We are looking for an Outbound Sales Representative to engage prospective and existing customers through outbound calls and promote relevant products, services and offers.

You will be responsible for achieving sales targets while delivering a positive customer experience and maintaining Brandt's standards for quality, compliance and operational excellence.

What You'll Do

• Make outbound calls to prospective and existing customers to promote products, services and campaigns.
• Understand customer needs and recommend suitable products or solutions.
• Achieve individual and team sales targets, productivity and quality KPIs.
• Perform upselling and cross-selling activities to maximise sales opportunities.
• Follow up on customer enquiries, applications and sales opportunities.
• Present product features, benefits and promotional offers clearly and professionally.
• Handle customer questions, objections and concerns effectively.
• Build positive customer relationships and deliver excellent customer service.
• Accurately update customer information, call outcomes and sales activities in the designated systems.
• Process customer applications, orders and requests accurately and within the required service level.
• Maintain accurate records and documentation for operational reporting and compliance purposes.
• Follow approved sales scripts, procedures, quality standards and compliance requirements.
• Protect customer and company information in accordance with information security and confidentiality policies.
• Escalate operational, compliance or customer-related issues through the appropriate channels.
• Participate in training, coaching, quality monitoring and performance development programmes.
• Adapt to new products, campaigns, systems and operational processes.
• Work closely with Team Leaders, Quality Assurance, Trainers and other operational teams to achieve business objectives.
• Perform other related duties as assigned by Management.

What We're Looking For

Education

• Minimum SPM/STPM, Diploma, Degree or equivalent qualification.

Experience

• Fresh graduates are welcome to apply.
• Experience in outbound sales, telesales, contact centre, customer service or BPO is an added advantage.

Skills & Competencies

• Strong verbal communication and interpersonal skills.
• Confident, persuasive and customer-focused.
• Good negotiation and objection-handling skills.
• Target-driven with a positive and proactive attitude.
• Good problem-solving skills.
• Computer literate and comfortable using CRM and Microsoft Office applications.
• Able to work independently and as part of a team.
• Comfortable working in a fast-paced, target-driven environment.

Working Environment

• Full-time employment with Brandt International Sdn. Bhd.
• The successful candidate will be part of Brandt's Operations Team supporting outsourced business service delivery.
• Performance will be managed and evaluated by Brandt based on established operational KPIs and quality standards.
• Training, coaching, and career development opportunities will be provided by Brandt.

Pay: RM2,000.00 - RM2,200.00 per month

Work Location: In person