Ydotx Services Limited Hiring! Full Time Guest Services Agent in Hong Kong - Ricebowl

Responsibilities:

• Manage daily check-ins and check-outs, as well as reservations and reception duties.

• Handle billing and administrative tasks accurately, including report preparation.

• Address customer inquiries, requests, and complaints promptly; escalate issues to supervisors when necessary.

• Ensure adherence to Ascott’s policies, procedures, and standards.

• Collaborate with other departments to complete daily tasks effectively.

• Assist with any additional tasks assigned by the supervisor or manager

Requirements:

• Fresh graduates are encouraged to apply!

• Higher Diploma or Degree in hospitality or a related field is preferred.

• We’re looking for energetic, flexible, and creative people who have a positive attitude

• A great team player with a strong service mindset and excellent interpersonal and communication skills is essential.

• Proficiency in computer applications is a must.

• Good command of written and spoken Cantonese, English, and Putonghua is required.

• Willingness to work overnight or permanent night shifts is necessary.

• Candidates with more experience may be considered for the roles of Senior Guest Services Agent or Guest Services Agent Supervisor.

• Shift Duty will be required for this position. Working days will be 5 days for every 7 days.

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