Tomtek Malaysia Sdn. Bhd. Hiring! Full Time IT Manager – F-B - POS Systems in Federal Territory - Ricebowl

We are looking for a hands-on IT Manager to oversee POS, network infrastructure and IT operations across a multi-site F&B and retail environment. The role focuses on system uptime, technical support, incident resolution and continuous improvement aligned with business needs.

Key Responsibilities

• Lead day-to-day IT operations and provide hands-on technical support across multiple F&B and Lounges across the airport environment.
• Ensure high availability of critical business systems, including POS, payment terminals, PCs, printers, handheld devices, Wi-Fi and network connectivity.
• Take ownership of business-critical IT incidents such as POS downtime, network disruptions and payment issues, including vendor coordination and resolution follow-up.
• Manage IT service delivery, including ticket prioritisation, SLA performance, incident management and root-cause analysis.
• Support POS systems and related peripherals such as receipt/kitchen printers, barcode scanners, cash drawers, label printers and handheld devices.
• Support enterprise business applications including ERP, inventory, finance, Microsoft 365 and other operational platforms.
• Provide hands-on support for LAN/WAN, Wi-Fi, switches, access points, VLANs, DHCP/DNS and structured cabling.
• Maintain strong IT security practices covering patching, access control, secure configurations and incident escalation.
• Work closely with business stakeholders to identify technology needs and develop IT improvement roadmaps aligned with business objectives.
• Coordinate with regional and international IT teams, vendors and technology partners on projects, support and system improvements.
• Identify opportunities to leverage AI tools such as Microsoft Copilot, ChatGPT or similar solutions to improve operational efficiency while maintaining appropriate cybersecurity standards.

Requirements

• Minimum 4 years of experience in IT support, IT operations or infrastructure within F&B industry with multi-site environments.
• Strong hands-on troubleshooting experience in POS, networking, endpoints and business applications.
• Experience supporting POS systems and peripherals (ideally Oracle Simphony experience)
• Good understanding of LAN/WAN, VLANs, switching, Wi-Fi troubleshooting, basic firewall/routing concepts and structured cabling.
• Experience supporting Windows endpoints, user access management and Microsoft 365. Knowledge of Microsoft Power Platform and/or Python is an advantage.
• Familiarity with enterprise platforms such as ERP, finance, inventory or other business-critical applications.
• Good understanding of cybersecurity practices, including access control, patch management, secure configuration and ISO 27001 fundamentals.
• Experience collaborating with regional or international teams across Asia Pacific is preferred.
• Strong problem-solving, communication and stakeholder management skills, with a hands-on and service-oriented approach.
• Exposure to using AI tools to improve business processes and operational efficiency is an advantage.