ROYCE DENTAL GROUP PTE. LTD. Hiring! Full Time Customer Service Associate in Central Region (Singapore), Earn up to SGD 2,900 - Ricebowl

Job Description & Requirements

We are looking for an experienced and customer-oriented Customer Service Associate to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

Royce Dental Group was founded to provide comprehensive dental services in a friendly, approachable setting. With extensive experience in both private and public healthcare, our team is dedicated to delivering the highest standard of dental care. What sets us apart is our focus on creating a welcoming, comfortable environment, understanding that dental visits can be daunting. Our skilled professionals ensure a positive, stress-free experience for every patient. Join us and be part of a team passionate about making a difference, creating smiles that inspire confidence and promote well-being.