SEARCH INDEX PTE. LTD. Hiring! Full Time Customer Service Supervisor, Logistics in , Earn up to SGD 4,500 - Ricebowl

Key Responsibilities

• Lead and support the Customer Service team to improve work processes, operational efficiency and service quality.

• Supervise daily team activities and allocate workload to ensure service standards are met.

• Ensure compliance with company policies, safety procedures and operational guidelines.

• Monitor inventory accuracy, stock movements and support inventory control activities where required.

• Coordinate with internal stakeholders to ensure timely order fulfilment and delivery arrangements, including contingency plans when necessary.

• Support import and export operations across Southeast Asia.

• Oversee monthly billing activities and handle ad hoc billing requests.

• Resolve customer and operational issues promptly while providing guidance and support to team members.

• Monitor team performance and implement process improvements to enhance customer satisfaction.

• Conduct regular team meetings, coaching and performance discussions.

• Assist with manpower planning, staff training, onboarding and performance evaluations.

• Support budget planning and operational reporting where required.

• Stay updated on industry best practices and recommend continuous improvement initiatives.

• Perform any other ad hoc duties as assigned.

Job Requirements

• Diploma or Bachelor's Degree in Supply Chain Management, Business or a related discipline.

• Minimum 3-5 years of relevant experience in Customer Service, Supply Chain, Logistics or Operations.

• Prior supervisory or team lead experience is preferred.

• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.

• Strong communication, interpersonal and problem-solving skills.

• Positive attitude with the ability to work independently and collaboratively in a team environment.
  
  

EA Registration ID: R1106661 (Aaron Chang Kuo-Ying)

EA License: 14C7092

At Search Index, we believe in working along closely with our clients in an enduring partnership towards successful career placement. We specialise in identifying and assessing candidates and recruiting them from junior to senior level roles across all industry sectors.

We provides end-to-end solutions ranging from

• Permanent, Contract, Temporary and Project based placement.
• Executive Search
• Payroll and Staff Management

Search Index is committed in providing the highest level of service with our extensive knowledge of human resources, consultancy and search expertise.

We work with Local Small Medium Enterprise (SMEs) and Multinational Companies (MNCs) across various industries.