jobs in APTSYS TECHNOLOGY SOLUTIONS PTE. LTD.

APTSYS TECHNOLOGY SOLUTIONS PTE. LTD. Hiring! Full Time IT Support in North-east Region (Singapore), Earn up to SGD 3,000 - Ricebowl

IT Support

APTSYS TECHNOLOGY SOLUTIONS PTE. LTD.

SGD2,000 - SGD3,000 Per Month

Full Time

Ang Mo Kio, North-east Region (Singapore)

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Working Location

  • Ang Mo Kio North-east Region (Singapore) Singapore

Job Description

Responsibilities

  • Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required.
  • Handle level 1 customer support tactfully of inbound call, email enquiries and on-site.
  • Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
  • Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
  • Attend daily support meeting to update new issues and resolution progress.
  • Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.

APTSYS TECHNOLOGY SOLUTIONS PTE. LTD.

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