BASE CAMP DIGITAL PTE. LTD. Hiring! Full Time UX Researcher in Southeast (Singapore), Earn up to SGD 7,200 - Ricebowl

Job Opportunity:
1 Year Contract (Yearly Renewable)
Based in Singapore

About the Role

We are partnering with a leading organisation to hire an experienced UX Researcher who is passionate about understanding user behaviours, uncovering customer needs, and translating insights into impactful digital experiences.

As part of the team, you will lead end-to-end research initiatives that shape product strategy, influence design decisions, and improve the overall user experience. This is an exciting opportunity for someone who enjoys combining qualitative and quantitative research methodologies to solve complex user problems and drive evidence-based decision-making.

Key Responsibilities

• Plan, design, and execute end-to-end UX research initiatives across the entire product lifecycle from discovery and concept validation through to design iteration and post-launch evaluation. Apply a range of qualitative research methodologies to uncover user behaviours, needs, motivations, and pain points, including:

  • In-depth user interviews
  • Contextual inquiries and field studies
  • Focus groups and co-creation workshops
  • Diary studies
  • Moderated and unmoderated usability testing
  • Concept and prototype validation
  • Heuristic evaluations
  • Card sorting and tree testing where appropriate

Research Analysis & Insights

Analyse qualitative and quantitative research findings to identify user behaviours, pain points, motivations, and opportunities.

Synthesize complex research data into actionable insights that influence product strategy and design direction.

Develop research reports, presentations, and executive summaries tailored for different stakeholder groups.

Communicate findings effectively through storytelling, visualisation, and evidence-backed recommendations.

Product & Design Collaboration

• Partner closely with Product Managers, UX/UI Designers, Engineers, Data Analysts, and Business stakeholders throughout the product development lifecycle.

• Advocate for user-centred design principles across cross-functional teams.

• Translate research findings into product improvements, feature enhancements, and experience optimisations.

• Support product discovery activities by validating hypotheses and identifying new opportunities.

UX Deliverables

Produce and maintain research and design artefacts such as:

• Establish and improve UX research processes, standards, and best practices.

• Stay updated with emerging UX research methodologies, industry trends, and digital product innovations.

• Contribute to building a strong research culture by sharing knowledge across teams.

Requirements

Minimum 6 years of professional experience in UX Research, User Research, Human-Centred Design, or related disciplines.

Strong experience conducting both qualitative and quantitative research.

Proven experience translating research findings into actionable product and design recommendations.

Excellent understanding of user-centred design methodologies and design thinking principles.

Experience planning and facilitating usability testing sessions.

Strong analytical, critical thinking, and problem-solving abilities.

Excellent presentation, stakeholder management, and communication skills.

Comfortable working in Agile or Scrum environments alongside Product, Design, and Engineering teams.

Research Methodologies

Hands-on experience with multiple research techniques including:

• User Interviews

• Contextual Inquiry

• Surveys

• Focus Groups

• Card Sorting

• Tree Testing

• Usability Testing

• Heuristic Evaluation

• A/B Testing

• Journey Mapping

• Behavioural Analytics

• Customer Feedback Analysis

UX Tools

Experience with one or more of the following:

• Figma

• Adobe Creative Suite (XD, Illustrator, Photoshop)

• Miro

• FigJam

• Maze

• UserTesting

• Dovetail

• Optimal Workshop

• Qualtrics

• Google Analytics

• Hotjar

• Mixpanel

• Amplitude

Preferred Qualifications

• Experience applying advanced quantitative research methods and statistical analysis.

• Experience working on large-scale digital transformation or enterprise platforms.

• Familiarity with accessibility (WCAG) standards and inclusive design principles.

• Experience collaborating with distributed or regional product teams.

• Background in Psychology, Human-Computer Interaction (HCI), Cognitive Science, Anthropology, Sociology, Design, or a related discipline.

• Experience presenting research findings to senior leadership and influencing product roadmaps.

Base Camp Digital, founded in Singapore in 2018 (formerly Ploy Asia), is a leading IT Solutions and Delivery company operating across Asia, with offices in Singapore, Hong Kong, Malaysia, and Thailand.

We provide targeted expertise for successful project outcomes tailored to modern technological demands.

Our core delivery expertise focuses on high-growth areas:
Enterprise Software Implementation: Delivery and support for major ERP/CRM systems, including deep platform expertise in:
SAP, Salesforce, Oracle, Workday, Pega, Microsoft, and ServiceNow.
Bespoke Software Development: Custom application development using key technologies like Java, .NET, and open-source stacks. Inluding Software Testing Manual and Automation.
Data, Analytics, and AI: Services spanning Data Engineering, Data Analysis, and advanced Artificial Intelligence (AI) solutions (Machine Learning, Computer Vision, LLMs).
Infrastructure Services: Full-range support, from basic desktop to complex Data Centre management.