Operations & Marketing Admin

Arrangement: Hybrid, with a path to fully remote

Students, homemakers, career switchers, and individuals with strong customer service skills are welcome to apply.

The Operations & Marketing Admin is responsible for managing customer enquiries, converting leads into students, coordinating class schedules, maintaining accurate records, and supporting the daily operations of Swimmerse Swim School.

The role combines customer service, sales, administration, and operations coordination to ensure every family enjoys a professional and seamless experience.

This role sits within Swimmerse, part of the Hare Fitness Group family.

Swimmerse is a 20-year established swim school in Singapore, known for helping fearful and anxious children build real water confidence.

We're looking for an Operations & Marketing Admin to become the engine room behind Swimmerse swim school — running class scheduling, admin systems, and marketing, with real ownership over how things work.

What You'll Own

Class Scheduling & Operations

• Build and run the class scheduling system — coach allocation, student placement, waitlists
• Coordinate trials, make-up lessons, replacement lessons, and class transfers
Improve the scheduling workflow as the school grows, not just maintain it
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Admin Systems

• Maintain accurate student, parent, and coach records
• Own enrolment, billing coordination, and payment tracking
Confirm bookings, notify coaches, and keep everything airtight
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Marketing

• Run the content calendar — social, parent communications, referral campaigns
• Support paid campaigns (Meta/Google Ads)
Represent company at community events and industry forums
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Customer Experience

• Handle enquiries across WhatsApp, phone, and web forms with warmth and speed
• Match families to the right class and coach — especially for anxious first-timers
Convert enquiries into confirmed registrations
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What We're Looking For

• Operations, admin, or scheduling experience (education, fitness, hospitality, or similar)
• Marketing execution experience — content, campaigns, or community building
• Someone who takes ownership of a system rather than waiting to be told what to do
• Organised, detail-driven, and genuinely good with people
Google Sheets/Excel fluency; design tool familiarity (Canva or similar) a plus
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Who Thrives Here

You're meticulous — nothing slips through the cracks on your watch, whether it's a booking, a payment, or a coach handover. You move fast without cutting corners, because our environment is fast-paced and things change day to day. And you're genuinely friendly — parents and coaches alike find you easy to work with, even when you're juggling a lot.

What success looks like: Schedules run smoothly with no double-bookings or dropped enquiries. Parents feel looked after, not processed. Marketing goes out consistently instead of in bursts. And six months in, you've found and fixed at least one system that wasn't working — because you noticed, not because someone told you to.

Monthly Salary: SGD $800–$1500

• Performance bonuses and future salary progression are available based on:
• Sales conversion
• Customer service quality
• Attendance
• Accuracy
• Initiative
Reliability
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Environment: Small, fast-moving team. Friendly, informal culture — no corporate stiffness. You'll wear a few hats, work closely with leadership, and see the direct impact of what you build.

Career growth: Strong performers move toward Senior Operations Manager, program manager, or Operations Manager, with development tracks in customer service, coach operations, and growth/marketing.



Why Swimmerse

Two decades in, Swimmerse has built a reputation families trust — especially for kids who are scared of the water. Join a school with real history and real values, and take on a role with genuine latitude to shape how it runs.

About Us

Welcome to Swimmerse Swim School, your premier destination for swimming lessons in Singapore. Our team of dedicated and MOE-certified coaches is committed to providing top-quality swim classes for swimmers of all levels.

Whether you are a beginner looking to grasp the fundamentals or an experienced swimmer aiming for stroke refinement, Swimmerse has the perfect swimming lesson for you. With lessons available at various locations such as Sengkang Swimming Complex, Bukit Batok Swimming Complex, and private condos, we make learning to swim convenient and accessible.