ProppyApp Hiring! Full Time QA cum First-Level Customer Support in Selangor, Earn up to MYR 4,000 - Ricebowl

Job Summary

We are seeking a detail-oriented and customer-focused individual to join our team as a QA cum First-Level Customer Support. You will be responsible for testing ProppyApp’s digital products, identifying and documenting system issues, and providing timely first-level assistance to users.

This role is ideal for someone who possesses strong problem-solving and communication skills and is passionate about delivering reliable digital products and positive customer experiences.

Key Responsibilities

• Perform functional, regression, integration, compatibility and user acceptance testing for web and mobile applications.
• Develop and maintain test cases, test scenarios, checklists and testing records.
• Identify, reproduce and document software defects with clear descriptions and supporting evidence.
• Verify new features, system enhancements and bug fixes before and after deployment.
• Work closely with the Business Analyst, UI/UX Designer and development team to clarify requirements and improve product quality.
• Serve as the first point of contact for customer enquiries and reported system issues.
• Provide guidance on account access, system navigation, product features and common technical issues.
• Conduct preliminary troubleshooting and resolve common issues based on established procedures.
• Record, categorise and prioritise customer enquiries and incidents through the designated support channels.
• Escalate complex or unresolved cases to the relevant product or technical team and follow up until closure.
• Keep customers informed of the progress and resolution of their reported cases.
• Prepare and maintain user guides, FAQs, troubleshooting materials and internal support documentation.
• Identify recurring customer issues and provide feedback to support product and service improvements.
• Conduct basic product demonstrations, user onboarding and training sessions when required.
• Perform other related duties as assigned by the Company.

Requirements

• Diploma or bachelor’s degree in Information Technology, Computer Science, Software Engineering, Business Information Systems or a related field.
• Previous experience in software testing, quality assurance and technical support
• Basic understanding of software testing processes and defect-reporting practices.
• Ability to troubleshoot system issues and communicate technical information in simple terms.
• Strong analytical, problem-solving and attention-to-detail skills.
• Customer-focused, patient and professional when handling enquiries or complaints.
• Able to work independently and collaboratively in a cross-functional team.
• Familiarity with issue-tracking, customer-support or software-testing tools.
• Fresh graduates with relevant knowledge and a strong willingness to learn are encouraged to apply.

What We Offer

• Opportunities to gain experience in both software quality assurance and customer support.
• Exposure to innovative digital products and the technology industry.

Pay: From RM4,000.00 per month

Work Location: In person