Hard Rock Hotel Desaru Coast Hiring! Full Time Rooms Division Manager in Johor - Ricebowl

Role Description

This is a full-time on-site role for a Room Division Manager at Hard Rock Hotel Desaru Coast. The Room Division Manager is a strategic business partner who helps the property achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the operations teams and directly supervises the Front Office, Housekeeping, Spa, Fitness, Kids Club, Leisure, and VIP services. The Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the engagement of employees, guests, and owners.

Qualifications/ Skills/ Competencies

• Degree/Diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position
• Guest Satisfaction, Customer Satisfaction, and Customer Service skills
• Training expertise
• Strong communication and interpersonal skills
• Ability to work effectively in a team
• Attention to detail and organizational skills
• Prior experience in a similar role in the hospitality industry
• Knowledge of trends in housekeeping, spa services, and family entertainment
• Passion for Hard Rock’s brand values, including a focus on delivering memorable guest experiences
• Passion for music and knowledge of music trends preferred
• A dynamic personality that thrives in an engaging, fast-paced environment

Industry Experience

Experience Level: Minimum 10+ years in hospitality, currently in a Rooms Division Manager (or higher) role with at least 5 years in a leadership role within the Rooms Division, Front Office, or Housekeeping. Luxury hotel experience preferred.

Cross-Functional Expertise: Experience in both Front Office and Housekeeping operations. Exposure to Reservations and Revenue Management is an added advantage.

Knowledge of SOPs: Familiarity with industry-standard operating procedures and best practices.

Job Type: Full-time

Work Location: In person