BUREAUSERVE PTE LTD Hiring! Full Time Helpdesk Service Support in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl

About the Role
We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.

Key Responsibilities

• Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
• Provide clear and accurate information on processes, submission requirements, and service-related workflows
• Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
• Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
• Maintain comprehensive issue logs
• Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures
• Submit monthly progress reports detailing service performance
Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts

Requirements

• Relevant experience in helpdesk, or customer service support environments
• Strong customer service, and communication skills
• Experience supporting digital platforms or e-services is an advantage
• Ability to work on a rotational shift schedule, including weekends and public holidays
• Strong sense of accountability, ownership, and service quality
Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base

How to Apply
Please submit your resume indicating your relevant experience, current/expected salary, and availability.

BUREAUSERVE PTE LTD was founded in May 1998, and has established a solid track record in providing and managing complex business operations on behalf of our customers. Our key capabilities are:

• Operations Excellence based on the years of experience working with our clients
• Technology expertise, combining ICT and Engineering solutions
• Transformation capability based on customer’s needs, business process re-engineering and innovative use of technology
• Proven methodology in services delivery from Transition to Operations mode
• Flexible commercial models to cater to different customers’ requirement