KRIS INFOTECH PTE. LTD. Hiring! Full Time Mid-Level role (L2 SUPPORT) in , Earn up to SGD 13,000 - Ricebowl

Job Description:

RELATIONSHIPS & COMMUNICATION (40%):

• Able to take initiative and act proactively rather than waiting for instructions.
• With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.
• Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures.

CONTINUOUS IMPROVEMENT (30%):

• Maintain detailed user request logs and create comprehensive reports for stakeholders.

PROJECT PLANNING & EXECUTION (10%):

• Work closely with L3 Support & Vendors. L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines.

TECHNOLOGY EXPOSURE (20%) [Good to have]:

• Experience in administering Windows Server and Linux Server environments.
• Experience in performing basic application health checks.
• Experience in supporting banking applications or applications for financial institutions.

Requirements:

EDUCATION:

• Tertiary degree in technology from a recognized educational institution.
• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.

EXPERIENCE:

• Over 8 years of experience in L2 Support, preferably Financial Institute.

Good to have:

• Over 1 year of experience in developing application software.
• Azure DevOps, Application Support.
• Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute.

SKILLS:

• IT service management principles (ITIL preferred).
• Proficiency in ITS tools (e.g., ServiceNow, Jira).
• Strong customer service skills, problem-solving abilities, and the ability to work under pressure.
• Collaborate across organizations and external providers to solve complex problems creatively.

KRIS INFOTECH PTE. LTD.

We partner with the IT industry providing comprehensive short and long-term technology & staffing solutions. We offer different options, to enable clients to optimize their human resources and at the same time reduce the risk and total cost of ownership.

Under our Professional Services , we serve our client's manpower needs by providing smooth talent pipeline with flexible partnering options.

We have been very successful in reducing ownership costs and recruitment turnaround time for our clients.

• Our offerings are tailored around the identified domain, allowing us the ease to service our clients with domain experts.
• We primary source talents from Singapore, Malaysia, Philippines, Thailand, Australia, Hong Kong and Japan
We have been supporting our clients regionally for business languages other than English viz. Mandarin, Thai, Japanese.

Our IT Professional Services include:

ü Agency Contract

ü Contingency Search

ü Retained Search

Our Value-Added Services include:

• Managed Payroll Services

• Re-batching & Vendor Consolidation

• Recruitment Process Outsourcing (RPO)
  

Our Focus: Technology Stack

• ERP and CRM
• Datawarehousing
• Mobile and Web
• Microsoft (.Net & Sharepoint)
• Midrange (AS/400)
• Infra (Networking, Sys Admin, DBAs, Storage, Telephony)
Subject Matter Expert, Project Managers and Business Analyst

Under our Technology Services brand – we specialize in IT Systems Integration encompassing the wide expanse of software, hardware and network technologies to enable businesses.

By combining best of breed solutions, cutting edge technologies and our proven processes, we aim to enhance your business productivity.

With time, we have invested in and collaborated with few specific Technology companies in the region to enhance our Technology Services.

We are very pleased bring to you the following FOUR service offerings:

ü Big Data Consulting

ü SAP Development Services

ü Oracle E-Business Suite Services

ü GRC Consulting