Full Time IT Helpdesk Jobs, salary up to SGD 3,000 in WIS ICT PRIVATE LIMITED Geylang - Ricebowl

Company Overview

Established since 2010 and headquartered in Singapore, WIS ICT is a certified ICT provider delivering tailored Integrated Information and Communications Technology services. As a subsidiary of WIS Holdings Pte Ltd, it focuses on innovative technology solutions to empower clients’ businesses.

Job Summary

You will coordinate client calls and internal team assignments, track helpdesk cases to meet service level agreements, and communicate resolution updates to clients.

Responsibilities

• Route client calls accurately to the appropriate internal teams for timely job assignment
• Monitor helpdesk cases actively to ensure service level agreements (SLAs) are consistently met
• Communicate promptly with clients to confirm internal team responses and job resolution status
• Collaborate effectively with team members to support smooth case handling and resolution

Working Hours

• Weekdays, 9am to 6pm

Established since 2010 and headquartered in Singapore, WIS ICT stands as a certified ICT provider, offering over a decade of experience in delivering Integrated Information and Communications Technology Services. As a subsidiary of WIS Holdings Pte Ltd, our commitment to excellence is centered on providing tailored ICT solutions to meet our client's specific technology needs. Come join us and empower our client's business with innovative technology solutions.