CelcomDigi Hiring! Full Time Change Management - Process Optimization (Sales - Retail) in Federal Territory - Ricebowl

About the role

This role leads and manages Process Improvement and Change Management activities within Sales and Retail Division, driving and championing tangible improvements to sales operations and related processes. The specialist oversees and executes on the end-to-end analysis, identification and implementation of solutions that simplifies, optimizes, enhance efficiency, reduce costs, and overall effectiveness of processes.

The specialist would exemplify exceptional analytical, pro-active innovation and problem-solving skills, accompanied by proficient project management capabilities that enable the management of multiple initiatives effectively. A proven track record in conducting root cause analysis, developing corrective actions, and driving process efficiency and effectiveness would be paramount.

This role requires strong interpersonal and communication skills, with the ability to collaborate across cross-functional teams and influence stakeholders. Critical personal attributes would include being detail-oriented, highly organized, and resilient, with a strategic mindset that maintains a balance between big picture thinking and detailed planning.

What You’ll Do

• Identify Opportunities to Improve: Review existing business processes, identify pain points and inefficiencies, and uncover opportunities to make the way we work smarter and more effective.
• Drive Process Improvements: Develop and implement practical solutions that improve efficiency, simplify processes, and deliver better business outcomes.
• Enable Teams Through Change: Facilitate engaging workshops and training sessions to help employees and stakeholders understand and adopt new ways of working.
• Partner Across the Business: Work closely with cross-functional teams to lead change initiatives and drive improvements across different areas of the organisation.
• Measure Impact: Track the effectiveness of implemented solutions, analyse results, and provide clear insights and recommendations to stakeholders.
• Turn Data into Insights: Use data and analysis to identify trends, support decision-making, and help the business make informed improvements.
• Build Sustainable Processes: Document new and improved processes, maintain up-to-date procedures, and ensure changes are embedded effectively across the organisation.
• Lead Multiple Projects: Manage several improvement initiatives at the same time, balancing priorities and ensuring projects stay on track and deliver within agreed timelines.
• Engage & Influence Stakeholders: Build strong relationships with stakeholders, communicate progress clearly, and bring people along throughout the change journey.
• Champion Continuous Improvement: Inspire a culture where teams continuously look for better, simpler, and more effective ways of working.

Requirements:

• Bachelor’s degree with at least 10 years experience in related field.
• Proven experience in process improvement or operations roles.
• Familiarity with Lean, Six Sigma, or similar methodologies is advantageous.
• Strong analytical and problem-solving skills.
• Project management experience with the ability to lead and manage multiple initiatives simultaneously.
• Proficiency in process mapping and data analysis tools.
• Experience with change management principles and practices.
• Experience in conducting root cause analysis and developing corrective actions.
• Ability to develop and deliver training programs on new processes and procedures.
• Ability to benchmark processes against industry standards and best practices.
• Experience with creating automated solutions in collaboration with IT teams.