全职 Customer Service Executive | Mandarin Speaking 工作, 薪水 up to MYR 3,200, JEV Management & Trading Federal Territory 公司招聘中 - Ricebowl

Location: Bangsar South, Kuala Lumpur
Employment Type: Full-Time
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Work Arrangement: On-Site
Salary: RM2,500 – RM3,200 per month, based on experience

Are you looking to build a career in customer service within a professional and structured working environment?

Our client, a well-established business services company, is looking for Customer Service Executives to join their growing team.

This opportunity is open to both experienced candidates and fresh graduates, with paid training provided to help you get familiar with the role and systems.

If you enjoy communicating with customers, solving problems, and working in a team environment, this could be a great opportunity to develop your career.

Salary & Benefits

• Salary: RM2,500 – RM3,200 per month
• Paid Training – Approximately 1 Week
• 12 Days Annual Leave
• 14 Days Medical Leave
• Yearly Salary Increment
• EPF & SOCSO
• Regular Monday–Friday Working Schedule
• Easily Accessible via LRT Kerinchi
• Career Development Opportunities
• Professional and structured working environment

Who Should Apply?

This role is suitable for:

• Fresh graduates looking to begin a career in customer service
• Candidates without previous customer service experience
• Candidates with experience in customer service, telesales, client servicing, insurance, banking, education, nursing, or related industries
• Individuals who enjoy communicating with customers and resolving enquiries
• Candidates looking for a stable Monday–Friday office schedule

Requirements

• No minimum SPM qualification required.
• Fresh graduates and candidates without prior experience are welcome to apply.
• Customer service, telesales, client servicing, insurance, banking, education, nursing, or related experience is an advantage.
• Able to communicate effectively in English and Mandarin.
• Strong verbal and written communication skills.
• Good interpersonal and customer service skills.
• Customer-focused with good problem-solving abilities.
• Positive attitude and willingness to learn.
• Able to work independently and as part of a team.
• Comfortable working in a structured office environment.
• Malaysian citizens are encouraged to apply.

Key ResponsibilitiesCustomer Service

• Handle inbound and outbound customer calls and email enquiries.
• Provide accurate information regarding products and services.
• Respond to customer enquiries professionally and efficiently.
• Understand customer concerns and provide appropriate assistance.
• Deliver a positive customer experience throughout each interaction.

Case Management & Issue Resolution

• Troubleshoot customer issues and identify suitable solutions.
• Investigate enquiries and follow the appropriate procedures to resolve cases.
• Escalate complex or unresolved cases to the relevant departments when necessary.
• Follow up on cases to ensure enquiries are addressed within the required service standards.

Administration & System Updates

• Record customer interactions and case details accurately in the internal system.
• Maintain and update customer information where required.
• Ensure documentation is complete and accurate.
• Follow company procedures, policies, and documentation standards.

Working Location

• Bangsar South, Kuala Lumpur
• Walking distance to LRT Kerinchi

Why Join?

• Monday–Friday working schedule
• Paid training provided
• Suitable for fresh graduates
• No minimum SPM qualification requirement
• Stable office-based environment
• Career development opportunities
• Yearly salary increment
• Convenient LRT accessibility

If you're looking for a customer service role with structured working hours and opportunities to grow, we encourage you to apply!

Pay: RM2,500.00 - RM3,200.00 per month

Work Location: In person