Pigeonhole Live Hiring! Full Time Enterprise Account Executive in - Ricebowl

As an Account Executive for enterprise customers in Pigeonhole Live, you will be both an individual contributor and a team player. You will work closely with our enterprise customers and help them to achieve their organisation's strategic engagement goals at their presentations, meetings and events. We are looking for self-starter sales professionals, who would place our customers’ success first, sales target second. 

Key Responsibilities:

• Be a product expert of Pigeonhole Live and develop a deep knowledge of how to use Pigeonhole Live in achieving end objectives of audience engagement across various use cases.
• Drive revenue retention and expansion for enterprise customers within your growing book of business. 
• Manage the end-to-end sales cycle for enterprise customers assigned, from strategic sourcing of qualified leads to product demos, negotiation, execution of closing and upselling strategies.
• Own the pipeline planning and account-based marketing plan for enterprise customers.
• Establish and expand lasting relationships with the C-Suite, senior executives and key decision-makers within organisations of enterprise customers.
• Be meticulous in recording all interactions with leads in our CRM (*************) 
• Handle inbound key accounts customers communication and organise/ escalate issues appropriately including billing, legal, security and technical enquiries.
• Serve as the voice of the market and collect feedback from key accounts customers to drive continuous improvement in Pigeonhole Live.

Collaboration:

• Collaborate with the Customer Success team in onboarding trainings, strengthening user adoption, identifying renewal risks (if any) and achieving contract renewals and expansion within the enterprise customers.
• Collaborate with the Customer Success and Marketing teams in implementing account-based marketing to increase conversion rate, retention rate, upsell and growth within enterprise customers.
• Collaborate with the different functional teams (Customer Success, Marketing, Product and Development) and the leadership in Pigeonhole Live to build strategic adoption and growth plans for enterprise customers.

Requirements:

• 2+ years of quota-carrying enterprise account executive or customer success experience, preferably in a SaaS organisation.
• You are experienced managing a pipeline, structuring, negotiating and closing contracts with Annual Contract Value >US$10K.
• You are comfortable and experienced in presenting to the C-suite and senior executives in large and mid-market organisations.
• You have a strong track record of navigating within large and mid-market organisations and able to develop senior level relationships quickly and effectively.
• You are ethical, positive, competitive and driven to achieve goals.
• You are articulate and poised with a clear and concise, spoken and written communication in English
• You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships.
• You have a consistent track record of identifying customer needs and successfully implementing solutions.
• You have a passion for data and its usefulness to support decisions that drive measurable performance.
• You are able to manage and collaborate with different stakeholders internally and externally. 
• You are flexible, adaptive, and resilient.
• You are a team player and perform well in a fast-paced environment.
• Bachelor’s degree required.