Bell Ward Malaysia Hiring! Full Time Senior Information Technology Manager in Selangor - Ricebowl

Our client in retail business is looking for a Group IT Senior Manager to lead and strengthen the Group’s technology ecosystem across infrastructure, ERP, business applications, digital platforms, cybersecurity, data governance and digital transformation.

Responsibilities

• Oversee IT infrastructure, networks, servers, cloud services and outlet-level systems.
• Manage POS, attendance, CCTV, access control, digital signage, telephony, internet connectivity and other IT systems.
• Establish IT standards, policies, SOPs, support SLAs and asset management practices.
• Own the ERP system end-to-end, including implementation, upgrades, integrations, customisation, user access and continuous improvements.
• Manage ERP vendors, consultants and implementation partners.
• Work closely with business users to improve processes, automate workflows and drive system adoption.
• Ensure system integrity, data accuracy and appropriate access controls.
• Serve as the administrator and technical owner of the Group’s Lark platform.
• Manage users, permissions, security settings, workflows, attendance, knowledge management and integrations.
• Act as the technical project owner for vendor-developed applications and digital projects.
• Translate business requirements into clear technical briefs and project scopes.
• Manage application development, testing, deployment and post-implementation support.
• Oversee integrations between ERP, POS, HR, finance, CRM and delivery platforms.
• Identify opportunities for low-code/no-code automation and AI-enabled solutions.
• Oversee the technical integration of the Loyalty App with ERP, POS, CRM and payment gateways.
• Establish and implement the Group’s cybersecurity framework.
• Develop policies covering access control, backup, disaster recovery and vulnerability management.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, Information Systems or a related discipline.
• 5–8 years of IT management / leadership experience, preferably within F&B, retail, consumer, hospitality or multi-outlet environments.
• Strong hands-on experience across IT infrastructure, networks, servers, cloud services and enterprise applications.
• Proven experience with ERP implementation, system integration and business process automation.
• Practical knowledge of cybersecurity, data governance and PDPA compliance, with the ability to build policies and frameworks from the ground up.
• Experience managing technology vendors and IT projects, including scope definition, requirements gathering, delivery tracking and vendor accountability.
• Exposure to Lark, Microsoft 365 or similar enterprise collaboration platforms is an advantage.