MYFutureJobs Hiring! Full Time DESKTOP SUPPORT EXECUTIVE in Selangor - Ricebowl

WE’RE HIRING: DESKTOP SUPPORT EXECUTIVE

Location: Shah Alam

Salary: RM2,000 – RM2,500

Working Hours: 3-Shift Rotation

Qualification: Diploma / Advanced Diploma

We are looking for a Desktop Support Executive to provide Level 1 and Level 2 technical support for end users, desktop systems and contact centre technologies.

Key Responsibilities:

• Provide Level 1 and Level 2 support for desktop hardware, software and contact centre tools such as softphones, CRM and ticketing systems.
• Install, configure and maintain desktops, laptops, printers and other peripherals.
• Manage user accounts, profiles and permissions in Active Directory and Office 365.
• Troubleshoot Windows OS, Microsoft Office, MS Teams, Zoom and other productivity tools.
• Respond to service desk tickets and ensure issues are resolved within agreed SLAs.
• Support VoIP systems, headsets, softphones and contact centre applications.
• Perform preventive maintenance, desktop patching and routine system checks.
• Maintain hardware inventory and update IT asset records.
• Coordinate with network, server and application teams for escalated technical issues.
• Provide IT support for employee onboarding and offboarding, including device provisioning, account setup and access control.
• Ensure compliance with IT policies, procedures and security requirements.
• Support IT projects, system rollouts and upgrades.
• Document troubleshooting procedures and maintain knowledge base articles.

Requirements:

• Diploma or Degree in IT, Computer Science or a related field.
• 2–4 years of experience in desktop support, helpdesk or end-user support.
• Strong knowledge of Windows 10/11, Microsoft Office and Office 365.
• Experience with remote support tools such as TeamViewer, AnyDesk, SCCM or RDP.
• Basic understanding of networking including IP addressing, DNS and DHCP.
• Familiarity with Active Directory and user account administration.
• Experience with ticketing systems such as ServiceNow, Zendesk or Freshdesk.
• Experience supporting contact centre technologies such as Avaya, Cisco, Genesys or similar systems is an advantage.
• Basic troubleshooting knowledge of VoIP phones, headsets and USB devices.
• Prior experience in a contact centre or BPO environment is highly preferred.
• Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator or ITIL Foundation are advantageous.
• Must be comfortable working on a 3-shift rotation.