TUV NORD Malaysia Hiring! Full Time Helpdesk Officer in Federal Territory - Ricebowl

Company Description TUV NORD Malaysia is part of the global TUV NORD Group, a provider of independent inspection, certification, and technical services across multiple industries. The company supports organizations in achieving high standards of quality, safety, and compliance, helping them meet regulatory requirements and industry best practices. With a focus on reliability and technical expertise, TUV NORD Malaysia works closely with clients to deliver practical solutions and trusted advisory services. Team members benefit from exposure to diverse sectors, structured processes, and opportunities to develop strong professional and technical skills.

Role Description

• Follow up on leads and enquiries provided by the company through phone calls and email.
• Contact potential customers, understand their requirements, and introduce relevant company offerings.
• Follow up with customers and convert leads into business opportunities.
• Maintain good relationships with existing and potential customers.
• Update lead and sales records and provide regular reports.
• Achieve assigned sales targets and KPIs.
• Coordinate with the Certification team on customer requirements and confirmed business.
• Answer and respond to incoming customer enquiries by phone.
• Perform other administrative and customer support duties as assigned.

Qualifications

• Diploma/Degree in Business, Marketing, Sales, or related field.
• 1–3 years of experience in telesales, inside sales or business development.
• Good communication and follow-up skills.
• Confident in making outbound calls.
• Target-oriented and customer-focused.
• Good command of English and Bahasa Malaysia.
• Experience in certification or the related industry is an advantage.