- Singapore
Ampstek Hiring! Full Time Salesforce Business analyst in - Ricebowl
Working Location
Job Description
Responsibilities
1
Job Description*
Mandatory Skills: Salesforce Sales Cloud, CTI Integration, Tele-Sales Processes, Agile Delivery
Lead end-to-end business analysis for Salesforce Sales Cloud Tele-Sales initiatives, including gathering, documenting, and managing business, functional, and non-functional requirements.
Collaborate with business stakeholders, product owners, and technical teams to define future-state processes and customer engagement journeys.
Translate business requirements into user stories, process flows, functional specifications, acceptance criteria, and solution documentation.
Drive requirements related to CTI integration, click-to-dial, screen pop, call logging, agent productivity, and telephony-enabled sales processes.
Support UAT, change management, and deployment activities while ensuring business objectives and adoption targets are achieved.
Is travel required for position?*
NO
Practice Unit (PU)*
ECAS
ECMS REQ ID*
566788
Project Location*
Singapore
Relevant Experience*
8 Years
Mandatory skills*
Mandatory Skills: Salesforce Sales Cloud, CTI Integration, Tele-Sales Processes, Agile Delivery
Lead end-to-end business analysis for Salesforce Sales Cloud Tele-Sales initiatives, including gathering, documenting, and managing business, functional, and non-functional requirements.
Collaborate with business stakeholders, product owners, and technical teams to define future-state processes and customer engagement journeys.
Translate business requirements into user stories, process flows, functional specifications, acceptance criteria, and solution documentation.
Drive requirements related to CTI integration, click-to-dial, screen pop, call logging, agent productivity, and telephony-enabled sales processes.
Support UAT, change management, and deployment activities while ensuring business objectives and adoption targets are achieved.
Desired skills*
Salesforce CPQ Specialist
Salesforce Platform Developer I / II
Salesforce Sales Cloud Consultant
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