Orient Star Transport Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 3,500 - Ricebowl

Job Responsibilities

• Arrange and coordinate shipment bookings with shipping lines, airlines, hauliers, agents, and other service providers.
• Coordinate import and export shipment schedules, including ETD and ETA updates.
• Liaise with customers regarding booking status, shipment schedules, and shipment updates.
• Coordinate closely with internal departments, including Operations, Transport, Customs, and Billing, to ensure smooth shipment movement.
• Ensure shipment details, booking information, and documentation are accurate and updated in the system.
• Monitor booking confirmations, amendments, cancellations, and shipment changes.
• Maintain proper records and ensure all booking information is accurately updated in the system.
• Follow up on shipment issues and coordinate with relevant parties to resolve booking-related matters promptly.
• Communicate with overseas offices, agents, and customers when required.
• Perform other duties and ad hoc assignments as assigned by management.

Job Requirements

• Fresh graduates are welcome to apply. Candidates with experience in freight forwarding, shipping, logistics, or customer service will have an added advantage.
• Basic knowledge of import/export and freight forwarding processes is an advantage.
• Good command of Mandarin and English, both spoken and written, as the role requires communication with overseas offices, agents, and customers.
• Good communication, coordination, and interpersonal skills.
• Computer literate and proficient in Microsoft Office applications.
• Willing to learn, responsible, detail-oriented, and able to work in a fast-paced environment.
• Able to work independently as well as in a team.

What We Offer

• Competitive salary based on experience and qualifications.
• On-the-job training and guidance will be provided.
• Opportunity to gain practical experience in freight forwarding and international logistics.
• Career development opportunities within the logistics industry.

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Maternity leave

Work Location: In person