ONE PERCENT FITNESS SIGNATURE SDN BHD Hiring! Full Time Gym Admin - Customer Service in Selangor, Earn up to MYR 4,500 - Ricebowl

We are seeking a reliable and service-oriented Gym Admin & Customer Service Executive to manage front desk operations, support daily gym administration, and provide exceptional customer service. This role is the first point of contact for walk-in customers and members, ensuring a smooth and positive experience.

Key Responsibilities

• Greet and handle walk-in customers, providing information about gym services, membership packages, and promotions.
• Manage membership registration, renewals, and cancellations.
• Reply to incoming WhatsApp chats, follow up on customer requests, and respond to customer inquiries promptly.
• Maintain accurate records of clients, payments, and membership details.
• Handle all paperwork and administrative tasks required during duty hours.
• Provide support and assistance to members, addressing inquiries and concerns.
• Coordinate with personal trainers to schedule sessions and manage client bookings.
• Assist with social media postings, promotions, and basic marketing tasks (if required).
• Ensure the front desk, reception area, and facility remain clean, organized, and welcoming.
• Support daily administrative tasks and reports as assigned by management.

Requirements

• Previous experience in customer service, reception, or administrative roles (preferably in fitness, wellness, or hospitality).
• Strong communication and interpersonal skills with a customer-first attitude.
• Good organizational and multitasking abilities.
• Basic computer knowledge (MS Office, spreadsheets, or membership systems).
• Professional appearance and friendly personality.
• Ability to work in shifts, including weekends or evenings, if required.

Job Types: Full-time, Fresh graduate

Pay: RM2,000.00 - RM4,500.00 per month

Benefits:

• Additional leave
• Gym membership
• Maternity leave
• Opportunities for promotion

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Administration: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)
• English (Preferred)

Location:

• Petaling Jaya (Preferred)

Work Location: In person