GB Auto Hiring! Full Time CUSTOMER RELATIONS EXECUTIVE (PROTON e-MAS KULIM) in Kedah, Earn up to MYR 3,000 - Ricebowl

Job Description:

• Responsible to be a middle person to solve customers’ problems and push the respective department to increase their service level to satisfy the customer requirements.
• To do Post Service Follow-up calls after 3 working days to ensure customers participate in HQ survey in order to get better CSI/SSI & NPS ratings.
• Identifying and escalating priority issues, and reporting to the respective department & also to HQ if required.
• Perform outbound calls, especially follow-up cases, appointment confirmations, appointment reminders, etc.
• Assist customers with inquiries related to Electric Vehicles (EV), including basic information on EV servicing, charging, and after-sales support.
• Coordinate with the technical team to address EV-related service matters, ensuring customer concerns are handled promptly and efficiently.
• Keep proper records of customer feedback and EV-related service cases for reporting and service improvement purposes.

Qualifications:

• Minimum 3 years of working experience in the service industry, preferably in a customer service environment.
• Certificate, Diploma, or Degree in Business Administration or equivalent qualification.
• Excellent communication and customer service skills.
• Good command of written and spoken English and Bahasa Malaysia. Ability to speak Mandarin will be an added advantage.
• Strong follow-up and reporting skills, computer literate, and able to work under pressure.
• Basic knowledge or interest in Electric Vehicles (EV) technology and services will be an advantage.

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Professional development

Experience:

• customer relations: 1 year (Preferred)

Work Location: In person