Job Scope
1. TMS & System Management
- Operate and maintain Transport Management System (TMS) for shipment planning, tracking, and reporting.
- Ensure accuracy of data input (orders, routes, vehicle assignments).
- Generate reports on fleet utilization, transport cost, and delivery performance.
2. Driver & Fleet Management
- Assign drivers and vehicles according to delivery plans.
- Monitor driver performance, punctuality, and compliance with company SOPs.
- Ensure drivers adhere to safety, legal, and regulatory requirements (rest times, speed limits, etc.).
3. GPS Tracking & Monitoring
- Use GPS systems to monitor real-time vehicle locations and progress.
- Provide live updates to internal teams/customers on shipment status.
- Address route deviations, delays, or breakdowns promptly.
Key Responsibilities
Delivery & Booking Coordination
- Plan, schedule, and manage daily IKA delivery bookings for 99 deliveries.
- Coordinate vehicle assignment, loading schedules, and dispatching with warehouse and transport partners.
- Ensure all bookings are accurately recorded in the system and communicated to relevant parties.
Customer & Stakeholder Management
- Liaise directly with customers (99 and related IKA accounts) to confirm delivery requirements and schedules.
- Act as the main contact point for transport-related matters, including changes, delays, and urgent requests.
- Work closely with internal teams (Customer Service, Warehouse, Finance) to ensure smooth operations.
Documentation & Compliance
- Prepare and verify transport documentation (Delivery Orders, Booking Confirmations, PODs).
- Ensure timely submission and tracking of Proof of Delivery (POD) documents.
- Maintain compliance with SOPs, customer standards, and regulatory requirements.
Monitoring & Reporting
- Track and monitor delivery status, ensuring on-time and accurate deliveries.
- Report daily and weekly delivery performance, including exceptions and issues.
- Support management with data on transport costs, penalties, and efficiency metrics.
Skills & Competencies
- Strong organizational and planning skills for high-volume deliveries.
- Effective communication and problem-solving skills with customers and transport providers.
- Knowledge of transport booking systems / logistics software is an advantage.
- High attention to detail in handling delivery documents and booking accuracy.
- Ability to work under pressure and meet deadlines.
Job Requirements
- Experience using TMS software (planning, scheduling, reporting).
- Strong knowledge of GPS tracking systems and real-time monitoring.
- Proven experience in driver and fleet management.
- Good communication and problem-solving skills.
Pay: RM3,000.00 - RM4,500.00 per month
Work Location: In person