- Singapore North Region (Singapore) Singapore
U3 INFOTECH PTE. LTD. Hiring! Full Time Service Desk Engineer in North Region (Singapore), Earn up to SGD 3,100 - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
The Service Desk Engineer serves as a Subject Matter Expert (SME) within the service desk team, acting as the primary escalation and knowledge point for assigned products, applications, or domains. The role provides Level 1 IT support via phone and remote tools and is responsible for supporting and administering Microsoft 365 (M365) environments, including user management, mailbox configuration, and issue resolution across M365 services.
Service Desk & Incident Support
Provide First Call Resolution (FCR) support via phone, email, and remote access tools
Perform Level 1 troubleshooting, incident classification, prioritization, and escalation to resolver groups when required
Maintain end-to-end ownership of incidents until closure with accurate documentation
Support, troubleshoot, and administer Microsoft 365 ecosystem, including:
Outlook, Office Apps
Teams, OneDrive, SharePoint
Copilot
Intune (basic device/app support)
Manage user accounts, mailboxes, licenses, and access using M365 Admin portals
Monitor service health and respond to M365-related incidents
Essential Qualifications
Diploma with minimum 2 years of end-user support or service desk experience
Hands-on experience supporting:
Desktops, laptops, tablets, and smartphones
Windows OS and Active Directory
Microsoft 365 applications and services
Preferred Skills & Experience
VPN and macOS support knowledge
Strong understanding of hardware, peripherals, and accessories
Experience supporting Wi-Fi and LAN connectivity
Service Desk & Incident Support
Provide First Call Resolution (FCR) support via phone, email, and remote access tools
Perform Level 1 troubleshooting, incident classification, prioritization, and escalation to resolver groups when required
Maintain end-to-end ownership of incidents until closure with accurate documentation
Support, troubleshoot, and administer Microsoft 365 ecosystem, including:
Outlook, Office Apps
Teams, OneDrive, SharePoint
Copilot
Intune (basic device/app support)
Manage user accounts, mailboxes, licenses, and access using M365 Admin portals
Monitor service health and respond to M365-related incidents
Essential Qualifications
Diploma with minimum 2 years of end-user support or service desk experience
Hands-on experience supporting:
Desktops, laptops, tablets, and smartphones
Windows OS and Active Directory
Microsoft 365 applications and services
Preferred Skills & Experience
VPN and macOS support knowledge
Strong understanding of hardware, peripherals, and accessories
Experience supporting Wi-Fi and LAN connectivity
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More