Le Méridien Petaling Jaya Hiring! Full Time Team Leader - Rooms in Selangor, Earn up to MYR 2,600 - Ricebowl

• To manage all functions related to the cleanliness of the hotel’s guest rooms and floors.
• Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Issues and keeps record of master keys.
• Prepares and issues Room Status Report.
• Distributes “Turndown” amenities.
• Assigns duties and responsibilities to Housekeeping Attendants.
• Obtains and follow-up handover work from previous shift Team Leaders.
• Inspects guest rooms.
• Liaises closely with the Front Office regarding guestroom status.
• Reports and follow-up on repair and maintenance.
• Reports lost and damaged items.
• Prepares appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms.

Qualifications

• Must be able to speak, read, write and understand the basic primary language of English used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Thorough knowledge of Housekeeping materials.
• Proper handling of cleaning equipment and materials, for cleanliness of all guestrooms, corridor and pantry areas.
• Work across all areas to ensure that guest expectations are exceeded and standards are consistently maintained.

Experience

• Minimum 1 year of prior experience as a Room Team Leader.
• Able to perform shift works

Job Type: Full-time

Pay: From RM2,600.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person