NIO Hotel Hiring! Full Time Guest Service Agent - Assistant in Pulau Pinang, Earn up to MYR 2,300 - Ricebowl

Job Summary
As the welcoming face of the hotel, the Guest Service Officer manages daily front desk operations—including check-ins, reservations, and billing. This role ensures a seamless guest experience while upholding high standards of customer service, safety, and professionalism.

Key Responsibilities

1. Front Office Operations

• Handle guest check-ins, check-outs, and room reservations (walk-in, phone, and online).
• Process payments, manage cashier duties, and ensure accurate guest billing.
• Coordinate with housekeeping to maintain real-time room availability.
• Upsell hotel packages, loyalty programs, and food and beverage offerings.
• Answer incoming calls and prepare daily front office reports.

2. Guest Service & Quality

• Deliver warm, attentive service and respond promptly to guest inquiries.
• Handle guest feedback and resolve minor complaints professionally.
• Maintain a well-groomed, professional appearance at all times.
• Share guest insights and operational ideas with management to improve service.

3. Safety & Compliance

• Secure guest personal data and follow credit card/cash handling protocols.
• Monitor the lobby for suspicious activity and report concerns to security.
• Assist management and security during emergency procedures.

Important to know:

Working Hours & Schedule: Operations team is currently on a 6-day work week (1 day off) during our active renovation and rebuilding phase; to be revised to 5-day work week (2 days off) once our transformation is complete and department staffing is fully established.

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Additional leave
• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person